H3C UniServer R4900 G6 Ultra - Maintenance

8
Maintenance
Item
Service time
Remarks
Help Desk 24/7, holidays included. N/A.
R
emote technical
support
24/7, holidays included.
T
he response time for remote technical support
starts when the engineer in the technical center
receives the request from users and ends when the
engineer contacts users for the first time.
O
nline technical
support
24/7, through the website. N/A.
Software update
licensing
24/7, holidays included.
H3C provides users with software version support
to ensure a stable operation of the purchased
device.
Item
Description
Help Desk
H3C establishes Help Desk hotline to provide users with 24-hour after-sale technical
support (such as failure report and hardware repair report)
, sales and purchase
consulting, service and policy consulting, and complaint and suggestion platforms.
Remote technical
support
After receiving the network or system failure report, H3C engineers analyze and deal
with the failures remotely to remove the issues in time. Remote technical support
includes telephone contact and remote access.
Online technical
support
H3C website provides users with a large amount of product and technical documents,
such as
user guides, configuration guides, network cases, and O&M experience
summaries. With website permissions, you can access the website and download
r
elated documents to learn about the products and obtain O&M experience and
techniques.
Software update
licensing
To ensure stable operation for the purchased devices, H3C provides users with fixing
patches.
NOTE:
The intelligent network
adapters are provided with only the hardware service, instead of the
software
service.