MM-013994-001, Rev. J
92
12 CUSTOMER SERVICE
12.1 CUSTOMER CARE
If any part of the system equipment is damaged on arrival, contact the shipper to conduct an inspection
and prepare a damage report. Save the shipping container and all packing materials until the inspection
and the damage report are completed. In addition, contact the Customer Care center to make
arrangements for replacement equipment. Do not return any part of the shipment until you receive
detailed instructions from a Harris representative.
Contact the Customer Care center at https://www.harris.com/solution/pspc-customer-service or:
North America:
Phone Number: 1-800-368-3277
Fax Number: 1-321-409-4393
E-mail: PSPC
_
CustomerFocus@harris.com
International:
Phone Number: 1-434-455-6403
Fax Number: 1-321-409-4394
E-mail: PSPC
_
InternationalCustomerFocus@harris.com
12.2 TECHNICAL ASSISTANCE
The Technical Assistance Center's (TAC) resources are available to help with overall system operation,
maintenance, upgrades and product support. TAC is the point of contact when answers are needed to
technical questions.
Product specialists, with detailed knowledge of product operation, maintenance and repair provide
technical support via a toll-free (in North America) telephone number. Support is also available through
mail, fax and e-mail.
For more information about technical assistance services, contact your sales representative, or call the
Technical Assistance Center at:
North America: 1-800-528-7711
International: 1-434-385-2400
Fax: 1-434-455-6712
E-mail: PSPC
_
tac@harris.com
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