What to do if Heska Pet Care Product indicates 'The temperature of the analyzer is too high'?
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Mitchell SilvaSep 8, 2025
If the Heska Pet Care Product indicates that the temperature of the analyzer is too high, adjust the ambient temperature to between 50°F and 95°F (10°C–35°C). Turn off the analyzer for 5 minutes, then turn it back on and restart the test. If the problem continues, further assistance is needed.
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angela16Sep 7, 2025
What to do if Heska Pet Care Product displays 'FIB calculation error'?
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Cody JonesSep 7, 2025
If your Heska Pet Care Product displays a 'FIB calculation error', retest with a new test strip. If the problem continues, further assistance is needed.
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williamrodriguezAug 22, 2025
What to do if Heska Pet Care Product indicates low battery?
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Yolanda MullinsAug 22, 2025
If your Heska Pet Care Product shows a low battery warning, use the power adapter or the base as a power source.
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Tyler BanksSep 4, 2025
What to do if Heska Pet Care Product says 'The strip is defective or the sample is added improperly'?
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Ashley VargasSep 4, 2025
If the Heska Pet Care Product indicates that the strip is defective or the sample was added improperly, retest with a new test strip. Add the sample exactly as specified in the instructions.
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Lori TranSep 3, 2025
What to do if Heska Pet Care Product shows 'aPTT calculation error'?
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Michael AlvaradoSep 3, 2025
If the Heska Pet Care Product displays an 'aPTT calculation error', retest with a new test strip. If the problem continues, further assistance is needed.
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Becky SchultzSep 1, 2025
What to do if Heska Pet Care Product says 'The sample is added too early or the strip is a used one'?
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Christopher KrauseSep 1, 2025
If the Heska Pet Care Product indicates that the sample was added too early or that the strip has already been used, retest using a new test strip. Add the sample only after the analyzer prompts you to do so.
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Jeremy DanielAug 31, 2025
What to do if Heska Pet Care Product says 'The operation of sample adding has timed out'?
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gvasquezAug 31, 2025
If your Heska Pet Care Product says that the operation of sample adding has timed out, ensure the sample adding is completed before the countdown ends.
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Jasmine KellyAug 30, 2025
What to do if Heska Pet Care Product shows 'External QC failed'?
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Andre MillerAug 30, 2025
If your Heska Pet Care Product displays 'External QC failed', make sure that the test strip and the control are still within their expiry period. Also, verify that you've entered the correct Codechip numbers for both the test strip and the control.
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debra19Aug 28, 2025
What to do if Heska Pet Care Product shows 'Internal QC failed'?
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Brian WhiteAug 29, 2025
If your Heska Pet Care Product displays 'Internal QC failed', use a test strip that hasn't expired and make sure you've entered the correct Codechip number for the test strip.
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Michael CervantesAug 27, 2025
What to do if Heska Pet Care Product says 'The added sample is insufficient'?
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Corey LongAug 27, 2025
If the Heska Pet Care Product indicates that the added sample is insufficient, retest using a new test strip. Make sure you add enough blood for the test.