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Solving media card reader problems ................................................................................................................ 119

Solving display problems .................................................................................................................................. 120

Solving audio problems ..................................................................................................................................... 126

Solving printer problems ................................................................................................................................... 128

Solving keyboard and mouse problems ........................................................................................................... 129

Solving hardware installation problems ........................................................................................................... 131

Solving network problems ................................................................................................................................ 133

Solving memory problems ................................................................................................................................ 136

Solving processor problems .............................................................................................................................. 138

Solving CD-ROM and DVD problems ................................................................................................................. 138

Solving USB flash drive problems ..................................................................................................................... 140

Solving front panel component problems ........................................................................................................ 141

Solving Internet access problems ..................................................................................................................... 142

Solving software problems ............................................................................................................................... 143

9 System backup and recovery ...................................................................................................................... 145

Backing up, restoring, and recovering in Windows 8 ........................................................................................ 145

Creating recovery media and backups ........................................................................................... 145

Restoring and recovering using Windows 8 tools .......................................................................... 146

Using Windows 8 Refresh ............................................................................................. 146

Using Windows 8 Reset ................................................................................................ 147

Recovery using the Windows 8 recovery USB flash drive ............................................ 148

Recovery using Windows 8 operating system media (purchased separately) ........... 148

Backing up, restoring, and recovering in Windows 7 ........................................................................................ 150

Creating recovery media ................................................................................................................. 150

Creating recovery media using HP Recovery Manager (select models only) .............. 151

Creating recovery discs with HP Recovery Disc Creator (select models only) ............ 152

Creating recovery discs .............................................................................. 152

Backing up your information ........................................................................................ 152

System Restore ............................................................................................................................... 153

System Recovery ............................................................................................................................. 153

System Recovery when Windows is responding .......................................................... 154

System Recovery when Windows is not responding ................................................... 154

System Recovery using recovery media (select models only) .................................... 155

Using HP Recovery Disc operating system discs (select models only) ....................... 155

10 POST error messages ............................................................................................................................... 157

POST numeric codes and text messages .......................................................................................................... 158

Interpreting POST diagnostic front panel LEDs ................................................................................................ 165

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