HP Enterprise ProLiant DL380 Gen10

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Troubleshooting 206

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Table of Contents3
Illustrated Parts Catalog9
Mechanical Components10
Air Baffle Spare Parts11
Access Panel Spare Parts12
Tertiary PCI Riser Cage Spare Part13
Primary and Secondary PCI Riser Cage Spare Part14
Chassis Ears Spare Parts15
Fan Cage Spare Part16
2U Bezel Spare Part17
Rail Kit Spare Parts18
Miscellaneous Blanks Kits Spare Parts19
Front Miscellaneous Blanks Kit Spare Parts20
Rear Miscellaneous Blanks Kit Spare Parts21
Rear 2 Sff/Miscellaneous Blanks and Bracket Kit Spare Parts22
Fan Blank, Smart Storage Battery Latch, and Pcie Retainer Kit Spare Parts23
Optical Drive Blank Spare Part24
System Components25
DIMM Spare Parts26
HPE 16GB NVDIMM Spare Part27
Persistent Memory Module Spare Parts28
Processor Spare Parts29
First Generation Intel Xeon Scalable Processors30
31XX Processor Spare Parts31
41XX Processor Spare Parts32
51XX Processor Spare Parts33
61Xx Processor Spare Parts34
81Xx Processor Spare Parts35
Second Generation Intel Xeon Scalable Processors36
32XX Processor Spare Parts37
42XX Processor Spare Parts38
52XX Processor Spare Parts39
62Xx Processor Spare Parts40
82Xx Processor Spare Parts41
Heatsink Spare Parts42
Power Supply Spare Parts43
Controller Spare Parts44
Smart Array Controller Spare Parts45
Host Bus Adapter Spare Parts46
Converged Network Adapter Spare Parts47
Ethernet Adapter Spare Parts48
Smart I/O (Pensando Distributed Services Platform) Spare Parts49
PCI Riser Board Spare Parts50
Infiniband Adapter Spare Parts51
Flexiblelom Adapter Spare Parts52
System Board Spare Parts53
System Battery Spare Part54
Server Options55
Drive Spare Parts57
Hot-Plug Drive Spare Parts58
Solid State Nvme Drive Spare Parts60
Solid State M.2 Drive Spare Parts62
Solid State SAS Drive Spare Parts63
Solid State SATA Drive Spare Parts66
Fan Spare Parts69
Backplane Board Spare Parts70
Chassis Intrusion Detection Switch Spare Part71
Rear Serial Port Interface Spare Part72
Accelerator and GPU Options Spare Parts73
12Gb SAS Expander Card Spare Part74
Energy Pack Spare Parts75
HPE Smart Storage Hybrid Capacitor Spare Part76
HPE Smart Storage Battery Spare Part77
Power Module Spare Parts78
LFF Front I/O Board Spare Part79
HPE Trusted Platform Module 2.0 Spare Part80
Pensando Distributed Services Platform Card Spare Parts81
HPE Ns204I-P Nvme os Boot Device Spare Parts82
Cable Spare Parts83
Customer Self Repair84
Removal and Replacement Procedures92
Required Tools93
Safety Considerations94
Preventing Electrostatic Discharge95
Symbols on Equipment96
Server Warnings and Cautions97
Preparation Procedures98
Power down the Server99
Extend the Server from the Rack100
Remove the Server from the Rack101
Access the Product Rear Panel102
Release the Cable Management Arm103
Accessing the Systems Insight Display104
Remove the Access Panel105
Release the Full-Length Expansion Board Retainer106
Removing the Bezel108
Removing and Replacing the Rack Rails109
Removing and Replacing the Cable Management Arm111
Removing and Replacing a Drive Blank113
Removing and Replacing Drives114
Removing and Replacing a Hot-Plug Drive115
Removing and Replacing an Nvme Drive116
Removing and Replacing an M.2 SSD117
Removing a Hot-Plug SAS/SATA Basic Drive118
Removing and Replacing the Hot-Plug Fan119
Removing and Replacing a Power Supply Blank120
Removing and Replacing the AC Power Supply121
Removing and Replacing the HPE 800W Flex Slot Scalable Persistent Memory Power Supply122
Removing the Air Baffle123
Removing and Replacing the Scalable Persistent Memory Air Baffle124
Removing and Replacing the Primary or Secondary Pcie Riser Cages126
Removing and Replacing the Tertiary Pcie Riser Cage127
Removing and Replacing the Pcie Riser Blank128
Removing and Replacing the Pcie Riser Board130
Removing and Replacing an Expansion Slot Blank132
Removing and Replacing an Expansion Board133
Removing and Replacing the Pensando DSP DSC-25 2P SFP28 Card with the Ilo Sideband ALOM Module134
Decommissioning the Pensando DSP DSC-25 2P SFP28 Card135
Removing the Pensando DSP DSC-25 2P SFP28 Card with the Ilo Sideband ALOM Module137
Replacing the Pensando DSP DSC-25 2P SFP28 Card with the Ilo Sideband ALOM Module140
Removing and Replacing a 940QSFP56 X16 Adapter and Auxiliary Card142
Removing and Replacing the HPE Ns204I-P Nvme os Boot Device Option146
Removing and Replacing the Boot Device147
Removing and Replacing a Boot Device Drive150
Relocating the M.2 Drive Retaining Latches151
Removing and Replacing the Fan Cage152
Removing and Replacing the Flexiblelom153
Removing and Replacing the Small Form Factor Universal Media Bay154
Removing and Replacing the LFF Power Switch Module155
Removing and Replacing the SFF Optical Drive156
Removing and Replacing the LFF Optical Drive158
Removing and Replacing the 8 SFF Drive Cage159
Removing and Replacing the 8 SFF Drive Backplane160
Removing and Replacing the 2 SFF Front Drive Cage161
Removing and Replacing the 2 SFF Rear Drive Bay and Riser Cage162
Removing and Replacing the 2 SFF Drive Cage163
Removing and Replacing the 2 SFF Rear Drive Backplane164
Removing and Replacing a 4 LFF Midplane Cage165
Removing and Replacing a 3-Bay LFF Rear Drive Cage166
Removing and Replacing the LFF Backplane Assembly167
Removing and Replacing a Front LFF Drive Backplane168
Removing and Replacing the 3 LFF Rear Drive Backplane170
Removing and Replacing a Rear Serial Port Interface (Primary/Secondary)171
Removing and Replacing a Rear Serial Port Interface (Tertiary Riser)172
Removing and Replacing an SFF Power Switch Module173
Removing and Replacing an LFF Chassis Ear with Power/Uid174
Removing and Replacing an SFF Standard Chassis Ear176
Removing and Replacing a GPU Enablement Board177
Removing and Replacing a DIMM179
DIMM-Processor Compatibility180
Removing and Replacing an NVDIMM181
NVDIMM-Processor Compatibility183
DIMM and NVDIMM Population Information184
NVDIMM Sanitization185
NVDIMM Relocation Guidelines186
Recovering Restored Data from an NVDIMM-N DRAM187
Configuring the Server for Nvdimms188
Removing and Replacing a Persistent Memory Module189
Persistent Memory Module-Processor Compatibility191
Configuring the Server for Intel Optane Persistent Memory 100 Series for HPE192
Persistent Memory Module Relocation Guidelines193
Persistent Memory Module Sanitization195
Removing and Replacing an Energy Pack196
Removing and Replacing a Type -A Smart Array Controller197
Removing and Replacing the System Battery198
Removing and Replacing the System Board199
Re-Entering the Server Serial Number and Product ID203
Restoring Logical Nvdimms after System Board Replacement204
HPE Trusted Platform Module 2.0 Gen10 Option205
Troubleshooting206
Troubleshooting Resources207
Diagnostic Tools208
Product Quickspecs209
UEFI System Utilities210
Selecting the Boot Mode211
Secure Boot212
Launching the Embedded UEFI Shell213
Intelligent Provisioning214
Intelligent Provisioning Operation215
HPE Insight Remote Support216
USB Support217
External USB Functionality218
HPE Smart Storage Administrator219
HPE MR Storage Administrator220
HPE Infosight for Servers221
Storcli222
Component Identification223
Front Panel Components224
Front Panel Leds and Buttons227
UID Button Functionality231
Front Panel LED Power Fault Codes232
Systems Insight Display Leds233
Systems Insight Display Combined LED Descriptions235
Rear Panel Components237
Rear Panel Leds238
System Board Components239
System Maintenance Switch Descriptions241
DIMM Label Identification242
DIMM Slot Locations244
NVDIMM Identification245
NVDIMM 2D Data Matrix Barcode246
NVDIMM LED Identification247
NVDIMM-N LED Combinations248
NVDIMM Function LED Patterns249
Intel Optane Persistent Memory 100 Series for HPE Label Identification250
Processor, Heatsink, and Socket Components251
Drives252
SAS/SATA Drive Components and Leds253
Smart Carrier Nvme (SCN) Drive LED Definitions254
HPE Basic Drive LED Definitions257
Uff Drive Components and Leds258
Fan Bay Numbering259
Drive Box Identification260
Drive Bay Numbering262
Drive Bay Numbering: Smart Array Controller263
Drive Bay Numbering: SAS Expander265
Drive Bay Numbering: Nvme Drives268
Uff Drive Bay Numbering269
Riser Components270
HPE Flex Slot Power Supply with Integrated Battery Backup Unit Components and LED274
Checking the Battery Backup Charge Level275
HPE 12G SAS Expander Card Port Numbering276
HPE Smart Array P824I-P MR Gen10 Controller277
HPE Ns204I-P Nvme os Boot Device Components278
HPE Ns204I-P Nvme os Boot Device LED Definitions279
HPE Infiniband Hdr/Ethernet 940QSFP 56X16 Adapter Leds280
DSC-25 2-Port SFP28 Card Ports and Leds281
Cabling283
HPE Proliant Gen10 DL Servers Storage Cabling Guidelines284
Cabling Diagrams285
Cable Routing: Front 2SFF Drive Option for SFF288
Cable Routing: Front 2SFF Drive Option for LFF289
Cable Routing: Front 2SFF Drive Options (3 Position Cable)290
Cable Routing: Front 8SFF Drive Options292
Cable Routing: Front 8SFF Nvme/Sas Premium Drive Option294
Cable Routing: Front 8SFF Nvme Drive Options295
Cable Routing: Front 2SFF Nvme Drive Option for SFF297
Cable Routing: Front 2SFF Nvme Drive Option for LFF298
Cable Routing: Midplane 4LFF Drive Option299
Cable Routing: Rear 3LFF Drive Option300
Cable Routing: Rear 2SFF Drive Options301
Cable Routing: HPE 12G SAS Expander to a Controller303
Cable Routing: Systems Insight Display304
Pensando DSP DCS-25 2P SFP28 Card Cabling305
Specifications306
Environmental Specifications307
Mechanical Specifications308
Power Supply Specifications309
HPE 500W Flex Slot Platinum Hot-Plug Low Halogen Power Supply310
HPE 800W Flex Slot Platinum Hot-Plug Low Halogen Power Supply311
HPE 800W Flex Slot Titanium Hot-Plug Low Halogen Power Supply312
HPE 800W Flex Slot Universal Hot-Plug Low Halogen Power Supply313
HPE 800W Flex Slot -48VDC Hot-Plug Low Halogen Power Supply314
HPE 800W Flex Slot Scalable Persistent Memory Power Supply315
HPE 1600 W Flex Slot Platinum Hot-Plug Low Halogen Power Supply316
Support and Other Resources317
Accessing Hewlett Packard Enterprise Support318
Accessing Updates319
Remote Support320
Warranty Information321
Regulatory Information322
Documentation Feedback323
Acronyms and Abbreviations324

HP Enterprise ProLiant DL380 Gen10 - Troubleshooting

Table of Contents

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