▲
On the printer control panel display, from the Home screen, touch (Wi-Fi Direct).
2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the Wi-Fi Direct name of your printer.
3. Enter the Wi-Fi Direct password when prompted.
NOTE: To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen,
touch (Wi-Fi Direct).
4
. If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit
www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
Printer hardware issues
TIP: Run the HP Print and Scan Doctor to diagnose and automatically x printing, scanning, and copying
issues. The application is only available in some languages.
The printer shuts down unexpectedly
●
Check the power and power connections.
●
Make sure the printer's power cord is connected rmly to a functioning power outlet.
The cartridge access door is open
●
Close the cartridge access door to begin printing.
Cartridges alignment fails
●
If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray.
If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.
●
If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a
defective sensor.
●
If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com .
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
Resolve printer failure
▲
Turn the printer o, then on. If that does not resolve the problem, contact HP.
For more information about contacting HP support, see HP support on page 126.
120 Chapter 10 Solve a problem ENWW
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