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Solution
To resolve the problem:
1. Verify the following items:
{ The NAS and the LDAP server can ping each other.
{ The IP address and port number of the LDAP server configured on the NAS match those of
the server.
{ The username is in the correct format and the ISP domain for the user authentication is
correctly configured on the NAS.
{ The user is configured on the LDAP server.
{ The correct password is entered.
{ The administrator DN and the administrator password are correctly configured.
{ The user attributes (for example, the username attribute) configured on the NAS are
consistent with those configured on the LDAP server.
{ The user search base DN for authentication is specified.
2. If the problem persists, contact Hewlett Packard Enterprise Support.
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