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User Guide v 1.0 — August 2018 Altanium Neo5
No Connection, T/C Thermocouple circuit is broken.
Bad thermocouple.
Card is not seated.
Card is not calibrated.
Card is nonfunctional.
Zone far beyond 1100°F or 600°C .
Shorting the thermocouple input should
display an ambient temperature on the
operator interface. If it does, the problem is
most likely a wiring issue. Inspect the cables
and mold for a bad connection or broken
thermocouple.
If shorting the thermocouple input does not
display an ambient temperature, the problem
is most likely a loss of calibration or a
nonfunctional card. Try recalibrating the zone
and if this does not work, replace the card.
Temperature is
showing 32°F or 0°C
No communication with the card. Refer to Read Time Out Error solution.
No Screen Bad touch monitor or computer.
Missing phase.
Check the supply to the controller to ensure
there is not a missing phase.
Replace the touch monitor with a known
good unit to confirm if the image is restored. If
so, replace the touch monitor.
Replace the computer with a known good
unit to confirm if the image is restored. If so,
replace the computer.
Troubleshooting Procedures
Problem Potential Cause Solution
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