Hard disk drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, “Parts listing, IBM System x3300 M4 Type 7382,” on page 303 to check if a component is a
consumable, structural, or FRU part.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
Symptom Action
Not all drives are recognized by
the DSA hard disk drive
diagnostic test.
Remove the drive that is indicated by DSA (see Removing hot-swap drives or
Removing a 3.5-inch simple-swap SATA drive); then, run the hard disk drive
diagnostic test again (see “DSA messages” on page 228). If the remaining drives
are recognized, replace the drive that you removed with a new one.
The server stops responding
during the hard disk drive
diagnostic test.
Remove the drive that is indicated by DSA (see Removing hot-swap drives or
Removing a 3.5-inch simple-swap SATA drive); then, run the hard disk drive
diagnostic test again (see “DSA messages” on page 228). If the remaining drives
are recognized, replace the drive that you removed with a new one.
A hard disk drive has failed,
and the associated yellow hard
disk drive status LED is lit.
Replace the failed hard disk drive.
Chapter 4. Troubleshooting 279
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