will start the process of determining a solution to your problem by making the
pertinent information available to IBM service quickly and efficiently. IBM
service technicians can start working on your solution as soon as you have
completed and submitted an Electronic Service Request.
Using the documentation
Information about your IBM system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files,
and help files.
See the troubleshooting information in your system documentation for instructions
for using the diagnostic programs. The troubleshooting information or the
diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/supportportal/ .
You can find the most up-to-date information for System x products at
http://www.ibm.com/systems/x/ .
Getting help and information from the World Wide Web
On the World Wide Web, up-to-date information about IBM systems, optional
devices, services, and support is available at http://www.ibm.com/supportportal/
.
You can find the most up-to-date product information for System x products at
http://www.ibm.com/systems/x/ .
Software service and support
Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with your IBM products.
For more information about Support Line and other IBM services, see
http://www.ibm.com/services/ or see http://www.ibm.com/planetwide/ for
support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
434 System x3300 M4 Type 7382: Installation and Service Guide
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