Chapter 8. Solving Computer Problems
Computer problems can be caused by software, hardware, or both.
You can diagnose and solve many problems with the assistance of
the self-tests and system programs contained in
Easy-Setup
. If a
hardware problem is detected by the self-tests, an error message is
displayed.
The system programs can identify a problem or provide information
for the service representative. Make a note of all error codes and
give them to the service representative when you call for service. If
the system programs cannot be loaded, the troubleshooting charts
and other information will help you determine what corrective action
to take.
Important
Use this chapter to test only
IBM
products. Non-IBM products
can cause misleading error information or incorrect computer
responses. When testing non-IBM products, refer to the
instructions supplied with those products.
Common Problems and Frequently Asked Questions ...... 229
Common Problems and Actions ................. 229
Frequently Asked Questions and Answers ........... 232
Testing the Computer ........................ 233
Troubleshooting Charts . . . . . . . . . . . . . . . . . . . . . . . 235
Error Codes and Screen Messages ............... 235
LCD Blank or Power-On Problems ............... 240
Other General Problems ..................... 242
What If Testing Cannot Find the Problem? ............ 243
Battery Power Problems ..................... 243
CD-ROM Drive Problems .................... 244
Diskette Drive Problems ..................... 245
Enhanced Video/MPEG Feature Problems .......... 246
Docking Station Problems .................... 246
External Monitor Problems .................... 247
Television Problems . . . . . . . . . . . . . . . . . . . . . . . 248
Suspend and Hibernation Problems .............. 249
Infrared Communication Problems ............... 250
Copyright IBM Corp. 1996 227
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