IBM TS1160

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Notes

Use this Notes section for such tasks as documenting tips you learned or shortcuts you discovered while

this MI is used to service the product.

296 IBM 3592 TS1140, TS1150, TS1155, and TS1160 Tape Drives: Maintenance Information

Table of Contents

Read this First2
- Table of Contents4
- List of Figures10
- Information Website Urls18
Preface18
- Related Information18
Chapter 1. Start21
- Maintenance Starting Point21
- Start here21
- CE Logs Menu (CE Offline Mode)23
  - FID Entry Point26
- Updating Microcode26
- Fids and Frus27
  - Attention Drive (ATTN DRV) Messages31
- ATTN DRV Messages31
  - Tapealert Reporting32
Chapter 2. Introduction39
- 3592 Introduction39
- RAS Characteristics40
- Minimum Installation Configuration40
- Drive Rear Layout - Models EH7/EH8/55F/60F (Fibre Channel)50
- LED Locations for EH7/EH8/55F/60F51
  - Power Supplies52
- Power Distribution Diagram53
- Special Tools and Customer Supplies56
- Leader Pin Replacement Kit56
  - Leader Pin Replacement Kit57
- Cleaning Cartridge57
Chapter 3. Messages59
- Service and Media Information Messages (Sims and Mims)59
  - Sims59
  - SIM Error Information59
- SIM Format - Sample60
  - Mims61
  - MIM Error Information61
- MIM Format - Sample62
  - Statistical Analysis and Reporting System (SARS)63
- Hexadecimal-To-ASCII Conversion63
  - Obtaining Drive Error Information at Host64
    - Error Log on Host Display64
  - Message Codes65
  - MIM Exception Messages66
  - SIM Exception Messages66
  - SIM/MIM Service Messages66
- MIM Exception Messages and Descriptions66
- SIM Exception Messages and Descriptions66
  - SIM/MIM Severity67
  - Sense Keys, ASC, and ASCQ Information67
    - Sense Key 0 (no Sense)67
- SIM/MIM Service Messages and Descriptions67
- SIM/MIM Severity Descriptions67
- ASC, and ASCQ Summary for Sense Key 0 (no Sense)67
  - Sense Key 1 (Recovered Error)68
  - Sense Key 2 (Not Ready)68
  - Sense Key 3 (Medium Error)68
- ASC, and ASCQ Summary for Sense Key 1 (Recovered Error)68
- ASC, and ASCQ Summary for Sense Key 2 (Not Ready)68
- ASC, and ASCQ Summary for Sense Key 3 (Medium Error)68
  - Sense Key 4 (Hardware Error)70
  - Sense Key 5 (Illegal Request)70
- ASC, and ASCQ Summary for Sense Key 4 (Hardware Error)70
- ASC, and ASCQ Summary for Sense Key 5 (Illegal Request)70
  - Sense Key 6 (Unit Attention)72
  - Sense Key 7 (Data Protect)72
- ASC, and ASCQ Summary for Sense Key 6 (Unit Attention)72
- ASC, and ASCQ Summary for Sense Key 7 (Data Protect)72
  - Sense Key 8 (Blank Check)73
  - Sense Key B (Aborted Command)73
  - Sense Key D (Volume Overflow)73
  - Error Log Analysis - AIX73
- ASC, and ASCQ Summary for Sense Key 8 (Blank Check)73
- ASC, and ASCQ Summary for Sense Key B (Aborted Command)73
- ASC, and ASCQ Summary for Sense Key D (Volume Overflow)73
  - Tapeutil Command74
  - Diag Command74
  - Analyzing Tapeutil and Diag Command Error Log74
- AIX TAPEUTIL and DIAG Commands Error Log Example75
- AIX TAPEUTIL and DIAG Commands SIM Error Log Example75
  - Tapeutil Errors76
- AIX TAPEUTIL and DIAG Commands MIM Error Log Example76
- AIX TAPEUTIL and DIAG Commands Error Log Example76
- Device Driver to AIX ERRNO Translation77
  - SMIT Command78
  - ERRPT Command78
  - SMIT/ERRPT Errors78
- AIX SMIT and ERRPT Command Error Log Example79
- Error Log Example of SIM Message - AIX80
- Error Log Example of MIM Message - AIX81
- AIX SMIT and ERRPT Command Error Log Example82
  - Error Log Analysis - System I83
- AIX SMIT and ERRPT Commands Error Log Example - Descriptions83
  - System I with RISC Processor84
- System I Example Error Log of SIM Message84
- System I Hexadecimal Error Log (Display)86
- System I (AS/400) Product Activity Log (Display)87
  - Obtaining Drive Error Information from Linux System88
- System I Hexadecimal Error Log (Printout)88
  - Forcing a Drive Dump89
  - Reading a Dump89
  - Automatically Retrieved SIM/MIM Data89
  - Error Log Analysis - Linux System89
  - Obtaining Drive Error Information from Solaris System90
  - Obtaining Drive Error Information from HP-UX System91
  - Obtaining Drive Error Information from Windows System91
    - Running NTUTIL91
    - NTUTIL Symbolic Error and Error Number91
  - SCSI Sense Data93
Chapter 4. Virtual Operator Panel97
- Virtual Operator Panel97
- Virtual Operator Panel Indicators, Icons, and Message Areas97
  - Virtual Operator Panel Controls97
  - Virtual Operator Panel Display98
- Virtual Operator Panel Controls98
- Virtual Operator Panel Display - Menu, Status, and Message Areas99
- Virtual Operator Panel Display - Menu, Status, and Message Areas101
  - Drive Type and Capability Indicator102
  - Media Data Indicator102
  - Horizontal Bar Indicators103
  - Clean Icon103
  - Dump Icons103
  - Write-Protected Icons104
  - Intervention Messages104
- Intervention Screen, Mount Screen, and Abend Screen on Service Panel105
  - Virtual Operator Panel Menus107
- Virtual Operator Panel 87107
  - Virtual Operator Panel Menu Trees108
- Confirm Mode Change and CE Online Mode Menus109
- Virtual Operator Panel Menu Trees Guide109
- CE Disp Sensors Menu109
- Operator Options Menus - Operator Mode110
- Services Menu110
- Set Online Menu110
- CE Options Menu - CE Offline Mode (Part 1 of 6)111
- CE Options Menu - CE Offline Mode (Part 2 of 6)112
- CE Default Density Menu112
- CE DRV Features Menu112
- CE Options Menu - CE Offline Mode (Part 3 of 6)113
- CE Disp/Alt VPD Menu113
- CE Options Menu - CE Offline Mode (Part 4 of 6)114
- CE Select Address Menu114
- CE Options Menu - CE Offline Mode (Part 5 of 6)115
- CE Verify Fix/Diag Menu115
- CE Loop Diag Menu115
  - Confirm Mode Change Menu116
- CE Options Menu - CE Offline Mode (Part 6 of 6)116
- DRV Encryption Menu116
- BOP Encryption Menu116
  - Operator Mode Menus117
- Microcode Level Menu118
- Confirmation Menu119
- Set Offline Menu119
- Confirm Offline Menu120
- Fibre Options Menu (Services Menu)120
- Port/Node Names Menu (Services Menu)121
- Set Port 0 {Or 1} (Speed) Menu122
- Use Soft Address Menu122
- Set Topology Menu - Speed and Topology123
- Set Port 0 {Or 1} Menu (Services Menu)124
- Set Hard Address Menu124
- Statistics Menu (Operator Mode)126
- Drive Statistics Menu (Operator Mode)126
  - CE Offline Mode Menus127
- Tape Statistics Menu (Operator Mode)127
- CE Options Menu (CE Offline Mode)128
- Status Menu130
- CE Action Successful Display131
- CE Action Failed Display131
- Test Fibre Wrap Menu131
- CE Dump Menu133
- CE Copy Dump to Tape Menu134
- CE FMR Tape Menu135
- Load FMR Tape Menu135
- CE Select Level Menu135
- Load Scratch Tape Menu137
- Unload Tape Menu138
- CE Config/Install Menu138
- Method Config Menu (Encryption)141
- Advanced Config Menu (Encryption)141
- Restore Defaults Menu (Encryption)141
- CE Save Data Menu (Encryption)142
- Crypto Officer Menu (Encryption)144
- Key Path Config Menu (Encryption)144
- CE Save Data Menu (Root, Port, and Node Names)146
- CE Wrap Tools Menu147
- CE VPD Data Menu147
- CE Save Data Menu (Ser No)148
- Fibre Options Menu (CE Offline Mode)149
- Port/Node Names Menu (CE Offline Mode)149
- Set Root Name Menu (CE Offline Mode)150
- Set Port 0 {Or 1} Name Menu151
- Set Node 0 {Or 1} Name Menu151
- Restor Orig Names Menu (CE Offline Mode)152
- CE Error Log Menu154
- Time Stamp for CE Error Log155
- CE FID FE Log Menu155
- CE FID FF Log Menu157
- CE Temp Error Log Menu157
- CE Utilities Menu158
- CE Read Tape Menu158
- CE Microcode Traps Menu160
- CE Saved Traps Menu160
- CE FSC Trap List Menu160
- CE Process Tape Menu162
- Space Menu163
- Read Block Menu163
- Next Block ID Menu164
- Enter Password Menu164
- CE Engr Use Only Menu165
- HSARS Config Menu166
- VSARS Config Menu167
- Special Modes Menu167
- OEM Use Only Menu168
- Show Statistics Menu (CE Offline Mode)168
- Display Memory Menu169
- Display/Alter Menu170
  - CE Online Mode Menus171
- Saved FSC Trap List Menu (CE Offline Mode)171
- CE Online Options Menu (CE Online Mode)172
- CE Logs Menu (CE Online Mode)172
- CE DRV Ser no Menu (CE Online Mode)173
- Tape Statistics Menu (CE Online Mode)175
Chapter 5. Safety and Inspection176
- General Instructions176
  - Materials Needed176
  - Education176
- Safety176
  - Safety Inspection Procedure177
- Labels178
- Label Locations179
- Enclosure Label Locations (Top of Enclosure Shown)180
- Enclosure Label Names and Locations180
Chapter 6. Installation188
- Before Installation188
- Installation Instruction Feature Codes and Rpqs188
  - Tools189
  - Installing the Rack Mount Kit189
- Exploded Rack Mount View190
- Installing the Rail - Front191
- Installing the Rail - Rear191
- Lock/Unlock Positions192
- Securing the Drive Cable with the Retention Strap193
  - Installation Checkout194
    - Setting Customer Options195
- Drive Canister Leds (EH8 Fibre Channel)195
- Drive Canister Leds195
- Feature Codes - Fibre Channel Attachment with LC/LC Cables198
Chapter 7. Procedures202
- Problem Determination202
  - Excessive Clean Messages203
- Preparing the Tape Drive for Service203
- Powering the Device on and off203
  - Removing Drive Canister Power203
  - Restoring Drive Canister Power204
- End of Call205
  - Verifying the Fix205
  - Setting the Device Online205
  - Final Checks205
- Connecting and Disconnecting the Laptop from the Drive206
- Enclosure - Front View, Showing the Bezel Removed and the Ethernet Ports (Circled)206
  - Ethernet (Laptop) Drive Dump Procedures207
    - Determining Current Dump Status207
    - Offloading Microcode Dumps with the Front Ethernet Port208
  - Ethernet (Laptop) Microcode Procedures209
  - Drive FRU VPD Procedures210
  - Displaying the Drive Status Page211
  - Electrostatic Discharge (ESD) Sensitive Parts212
- Static-Sensitive Device Attention Symbol and Grounding Wrist Strap212
  - Cleaning the Operator Bezel213
  - Power Problems MAP213
  - Manual Cartridge Removal215
- Drive Canister - Canister Screws217
  - Tape Spooled off Supply Reel218
  - Tape Pulled from Leader Pin or Broken Near Leader Pin219
- Drive Canister with Cover Removed to Reveal Gear Train220
  - Tape Broken in Midtape221
  - Tape Tangled Along Tape Path222
  - No Apparent Failure or Damage to Tape223
  - FMR Tape Maintenance224
  - History Log Examples225
    - Microcode EC Level History Log225
    - Fibre Channel Worldwide Names History Log226
- Microcode Level Menu226
- Microcode EC Level History Log226
- Node Name Menu227
- Fibre Channel WWID History Log Example and Worksheet227
- Alter Serial no - CE VPD Data Menu228
- Alter Serial no - CE Save Data? Menu228
- CE Set Node 1 Name Menu229
  - Setting Root Names230
  - Dump Maintenance Utilities230
- Offloading Dumps230
  - Offloading the Dump to Flash Memory231
  - Offloading Dumps to System I (OS/400)232
  - Offloading Dumps to AIX with TAPEUTIL232
  - Offloading Dumps to Linux System with TAPEUTIL233
  - Offloading Dumps to Solaris System with TAPEUTIL234
  - Offloading Dumps to HP-UX System with TAPEUTIL235
  - Offloading Dumps to Windows System with NTUTIL236
  - Offloading Dumps to Tape Cartridge236
  - Microcode Maintenance237
  - Starting NT UTILITY (Ntutil) from Windows242
    - Exercising Drive Attached to Windows with NTUTIL244
- Base Mode244
  - Host Attachment Checkout245
    - Checking Channel Attachment - System I (OS/400)245
    - Checking Channel Attachment - AIX245
- Host Attachment Example246
- Device Fibre Addresses - Available246
- Device Fibre Addresses - Defined246
  - Checking Channel Attachment - Linux249
  - Checking Channel Attachment - Solaris250
  - Checking Channel Attachment - HP-UX252
  - Checking Channel Attachment - Windows254
  - Checking Channel Attachment with NTUTIL under Windows256
  - Fibre Channel Testing256
    - Fibre Wrap Test256
    - Fibre Channel Problem Determination257
  - FID 83 or E5 - Microcode Problem259
  - FID 84 or E6 - Isolating Fault between Microcode and Hardware260
    - FID 84 or E6 - Normal FID Display Procedure261
    - FID 84 or E6 - Smaller Font (Abnormal Display Condition)262
  - FID 87 or F2 - Isolating Fault between Media and Hardware263
  - FID FF - Operator Action or Host Program Error265
    - FID FF Displayed on Service Panel and Message Display265
    - FID FF Displayed at Host Only - Not on Service Panel or Message Display265
  - Suspected Microcode Problem266
  - Setting the Error Match Trap (to Get Dump)266
  - Removing the Error Match Trap267
    - Removing a NORMAL Trap268
    - Removing a SAVED Trap268
  - Setting Default Density269
- Default Density Selections269
  - Setting Drive Encryption270
Chapter 8. Locations, Checks, Adjustments, Removals, and Replacements271
- Rack FRU Locations, Removals, and Replacements271
  - FID 82: Power Supply272
  - FID 85: Drive Canister272
- Drive Canister Connectors273
- Front of the Drive Canister, Showing the Spring Plunger274
  - FID EA: Cables FRU Kit275
- Ferrite Beads on the Cable Assembly276
- Removing the Power Supply Bracket277
  - Removing the Enclosure from a Rack278
Chapter 9. Parts Catalog Information279
- 3592 EH7/EH8/55E/55F/60F Rack FRU List279
- Exploded Rack Mount View279
Appendix A. ITDT Support281
TAPEUTIL in Sun (Solaris) System Environment283
- TAPEUTIL Program Menu - Sun Solaris System284
- Service Commands and Syntax284
- Basic SCSI Commands and Syntax285
- Medium Changer Commands and Syntax285
- Tape Drive Commands and Syntax285
- Service Commands and Syntax285
- Tape Drive Commands and Syntax286
TAPEUTIL in HP-UX System Environment289
- Introduction289
- Interactive Menu-Driven Interface289
- Command-Line Mode290
  - Command-Line Commands and Syntax290
- TAPEUTIL Program Menu - HP-UX System290
- Basic SCSI Commands and Syntax291
- Medium Changer Commands and Syntax291
  - Flag Descriptions292
  - Examples293
TAPEUTIL in Windows System Environment (NTUTIL)295
- NT Utility Program295
TAPEUTIL in Linux System Environment298
- Ibmtapeutil Run Procedure298
  - Interactive Mode298
- TAPEUTIL Program Commands Menu - Linux Environment (Interactive Mode Command)299
  - Command-Line Mode300
- TAPEUTIL Program Menu - Linux Environment (Command-Line Mode)300
TAPEUTIL in AIX Environment301
Appendix C. Metric Conversion and Similar Comparisons302
- Meters-To-Feet Conversion303
- Kilograms-To-Pounds Conversion304
- Pounds-To-Kilograms Conversion304
- Celsius-To-Fahrenheit Conversion305
- Fahrenheit-To-Celsius Conversion305
- Mathematical Power-To-Common Term Comparison (American System)306
- Binary Measuring Units-To-Decimal Measuring Units Conversion307
Appendix D. Minimum Microcode Requirements308
- Minimum Requirements for Rack Mount Tape Drives308
- Minimum Microcode Requirements - Rack Mount Tape Drives308
Appendix E. Notices309
- Trademarks310
- Symbols311
- Compliance Statements311
- Laser Information315
Notes316
Glossary317
Index340

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