Technical Support
2011-03-09 57
9 Technical Support
Prior to contacting support please ensure you have read this manual, and
then installed and set-up your KVM Extender as recommended.
9.1 Support Checklist
To efficiently handle your request it is necessary to complete our checklist
for support and problem cases (Download). Keep the following information
available before you call:
Company, name, phone number and email
Type and serial number of the device (see bottom of device)
Date and number of sales receipt, name of dealer if necessary
Issue date of the existing manual
Nature, circumstances and duration of the problem
Involved components (such as graphic source/CPU, OS, graphic
card, monitor, USB-HID/USB 2.0 devices, interconnect cable)
including manufacturer and model number
Results from any testing you have done
9.2 Shipping Checklist
1. To return your device, contact your dealer to obtain a RMA number
(Return-Material-Authorization).
2. Package your devices carefully, preferably using the original box.
Add all pieces which you received originally.
3. Note your RMA number visibly on your shipment.
Devices that are sent in without a RMA number cannot be accepted. The
shipment will be sent back without being opened, postage unpaid.
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