SKYZER TECHNOLOGIES PAGE 97 OF 116
NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0
12 ELECTRONIC OFFLINE VOUCHERS (EOV)
This function allows the terminal to accept offline transactions in the event of a
communications failure with Paymark or the banking network.
Only Purchase transactions can be accepted in EOV mode. A pre-set limit is in
place for both the number of transactions accepted per card and the amount
of the purchase.
All the transaction details are held on the terminal until connectivity with
Paymark has been restored, at which time all EOV transactions will be
uploaded to the Paymark network. During the course of the upload, a receipt
will automatically be printed for any stored transactions that are declined.
This function is only available where a merchant has bank approval to accept
EOV transactions.
The following notes relate to the operation to the terminal’s EOV operation:
• Only Purchase transactions can be accepted in EOV mode.
• Both debit and credit cards can be used for purchase transactions in EOV
mode.
• A pre-set limit is in place for both the number of transactions accepted per
card and the purchase amount.
• ‘EFTPOS OFFLINE’ is displayed on the screen of the ICT2XX if an IPP280 or
IPP310 pinpad is attached.
• If the terminal is a multi-merchant unit, ‘EFTPOS OFFLINE’ will be displayed on
screen at the Merchant selection prompt and the PAYMARK EFTPOS menu
prompt will be changed to EFTPOS OFFLINE to indicate terminal is in the EOV
mode.
• Purchase transactions are held in the memory of the terminal until
connectivity with the host has been restored.
• The terminal will attempt a logon every ten minutes to check the network
status, alternatively a manual log on can be performed by the merchant.
• For all swipe card transactions processed in EOV mode, the cardholder will
be prompted to sign the merchant copy of the receipt, whereas chip card
transactions could require the cardholder to enter their PIN. If the correct
PIN is entered, the transaction will be accepted and the cardholder does
not sign the EFTPOS receipt.
• Manual PAN (MANPAN) entry is not permitted in the EOV mode.
• Contactless transactions below CVM limit are permitted in the EOV mode.
• If a transaction other than a Purchase is attempted whilst in EOV mode, the
terminal will respond with the error message: “INVALID OFFLINE
TRANSACTION”.
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