Chapter 4 — Troubleshooting and Maintaining the SF61B
68 SF61 Cordless Scanner User’s Guide
Calling Product Support
To talk to an Intermec Product Support representative:
• In the U.S.A. and Canada, call 1-800-755-5505
• Outside the U.S.A. and Canada, contact your local Intermec
representative. For help, go to www.intermec.com > About Us >
Contact Us.
Before you call Intermec Product Support, make sure you have the
following information for your SF61B product:
• configuration number (“CN” on the product label)
• serial number (“SN” on the product label)
• firmware version
• sub-system versions
• decode version
Getting SF61B Version Information
There are two ways to get the firmware version, subsytem versions and
decode version of your SF61B:
• read Get version bar codes and display your product’s version
information on your host device’s screen
• use EasySet in online setup mode to display your product’s version
information
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