58 S008769 Rev A
Ngenuity Operator Manual
Once the intervals are set, the Maintenance monitor will display reminders for the Operator on the
host PC as to when scanner maintenance will be, or is required (for more information on setting
maintenance reminders in the Maintenance screen, see ”2.2.4.2
Configure Maintenance
Reminders” on page 41).
Based on the intervals set, and in addition to the reminders displayed by the NOU, the
Maintenance LED (see ”2.1.1.3
Maintenance LED” on page 19) on the scanner’s control panel
will also light, acting as additional notification to the Operator.
To turn the MAINTENANCE LED off and to reset the interval count so future reminders will
display, the Operator must perform a quick confirmation in the NOU after each maintenance
procedure is completed. Instructions on how to do this accompany the instructions for each
maintenance procedure documented within this section.
Below is a table that contains the BBH recommended schedule for performing basic yet important
maintenance functions, along with symptoms that signify maintenance is required. If a symptom
is occurring and the Maintenance Reminder set in the NOU has not yet been triggered, the
interval for the Maintenance Reminder should be adjusted accordingly.
The environment the scanner is operated in, along with the type of documents and volume of
documents being scanned, may require that some of these procedures be performed more
frequently. The Range column defines the range of different settings the Operator can specify in
the Maintenance screen of the NOU if something other than the Recommended setting is needed:
Maintenance Recommended Range Symptoms
Clean Feed Rollers (Pick, Drive,
and Separator Rollers)
10,000 pages 1K - 50K
- Skewed documents
- Multifeeds
- Feeder jams
Clean Transport Rollers 50,000 pages 5K - 100K
- Multifeeds
- Transport jams
- Elongated images
Clean Optics (glass flats, cam-
eras glass covers, sensors)
CAUTION
For Ngenuity scanners,
the label ‘Optics’ does
NOT include lamps. The
lamps (LEDs) on Ngenuity
scanners should NOT be
cleaned or wiped with any
type of wipes and/or
solvent
50,000 pages 5K - 150K
Glass Covers / Flats
- Streaks in the image
- Reduced OCR/ICR/Bar-
code recognition rates
- Blurred images
Page Sensors
- Entry/exit sensor errors
Feeder Sensors
- Feed table doesn’t lower
when out of paper
Camera Calibration Every 1200 hours n/a
(factory set)
Poor color image quality (e.g.
white tinted green, red, or
blue)
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