Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions still do not
correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1 Turn the printer off.
2 Load letter- or A4-size paper in the tray in the long-edge orientation.
3 From the keypad, hold down and while turning the printer on.
4 Release the buttons when the screen with the progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears.
5 On the display, touch repeatedly until Print Quality Pages appears.
6 Touch Print Quality Pages.
The print quality test pages print.
7 Touch Exit Config Menu.
Blank pages
The printer may need to be serviced. For more information, contact Customer Support.
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