2-60 Service Manual
5022-xxx
Print quality—solid color page
Service tip: A solid color page is generally caused by a problem in the high voltage system or an incorrect high
voltage in the printing process resulting in toner development on the entire photoconductor drum.
Step Questions / actions Yes No
1 Replace the photoconductor unit for the color
in question.
Does this fix the problem?
Problem solved. Go to step 2.
2
Check the high voltage contact from the HVPS
to the photoconductor charge roll. Ensure the
contact springs are properly mounted and that
the charge roll contact spring is making good
contact with the HPVS spring that runs through
the left printer frame. See “Transfer contact
assembly removal” on page 4-92 to view the
proper mounting and for removal procedures.
Are the spring(s) defective?
Replace the transfer contact
assembly. See “Transfer
contact assembly
removal” on page 4-92.
Go to step 3.
3
Turn the printer off, and check the continuity of
the HVPS cable.
Go to step 4. Replace the cable assembly.
Is there continuity?
Note: Printer is shown with
components removed for
clarity
High volt power supply
High volt contact path
Pin 24
Pin 23
Pin 1Pin 2
Pin 2
Pin 1
Pin 23
Pin 24
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