Lexmark C522 - User Status and Attendance Messages

Diagnostic information 2-19
5022-xxx
User status and attendance messages
User status and attendance messages
Error code Action
3x through 8x attendance messages
31 Defective or Missing
<color> Cartridge
• Reseat the specified toner cartridge.
• For models C52x: Inspect the smart chip card contacts (A) for damage, contamination or
positioning error. If damaged, contact your next level of service.
• Inspect the toner cartridge contacts for damage/contamination. Replace the toner
cartridge if defective.
• Inspect the JSBTN1 cable connection. Properly connect the cable if not connected
properly. Replace the cable if damaged.
• For models C52x: Replace the smart chip card. See “Smart chip card removal—
models C52x only” on page 4-78.
• If the problem still exists, replace the system card. See “System card removal” on
page 4-79.
32 Unsupported
Cartridge
• Check to see if the toner cartridge is a supported cartridge.
Note: Once the cartridge shipped with the printer is exhausted, it must be replaced by a
supply cartridge (refer to the User’s Guide for part numbers.)
If the specified toner cartridge is a supported cartridge, reseat the cartridge.
• For models C52x: Inspect the smart chip card contacts (A) for damage, contamination,
or positioning error. If damaged, contact your next level of service.
• Inspect the toner cartridge contacts for damage or contamination. Replace the toner
cartridge if defective.
• Inspect JSBTN1 cable connection. Properly connect the cable if not connected properly.
Replace the cable if damaged.
• For models C52x: Replace the smart chip card. See “Smart chip card removal—
models C52x only” on page 4-78.
• If the problem still exists, replace the system card. See “System card removal” on
page 4-79.
A
A