Diagnostic information 2-7
5022-xxx
Error codes and messages
Service error codes and paper jam messages
Error code Description Action
1xx service error codes
110.01–110.06 Mirror
Motor
A mirror motor error has occurred. POR the printer. If the error message persists, see
“110.xx—Mirror motor service check” on
page 2-27.
111.01–111.05
Printhead Error
An error has occurred in the cyan
channel of the printhead.
POR the printer. If the error message persists, see
“111.xx, 112.xx, 113.xx, and 114.xx—Printhead
error service check” on page 2-27.
112.01–112.05
Printhead Error
An error has occurred in the magenta
channel of the printhead.
POR the printer. If the error message persists, see
“111.xx, 112.xx, 113.xx, and 114.xx—Printhead
error service check” on page 2-27.
113.01–113.05
Printhead Error
An error has occurred in the yellow
channel of the printhead.
POR the printer. If the error message persists, see
“111.xx, 112.xx, 113.xx, and 114.xx—Printhead
error service check” on page 2-27.
114.01–114.05
Printhead Error
An error has occurred in the black
channel of the printhead.
POR the printer. If the error message persists, see
“111.xx, 112.xx, 113.xx, and 114.xx—Printhead
error service check” on page 2-27.
120.01–120.02 Fuser
Error
An error has occurred in the fuser. Remove and reseat the fuser. POR the printer. If the
error message persists, see “120.01, 120.02,
120.08–120.10, 120.13–120.15—Fuser error
service check” on page 2-28.
120.03 Fuser Error An error has occurred in the fuser. Remove and reseat the fuser. POR the printer. If the
error message persists, see “120.03—Fuser error
service check” on page 2-30.
120.04–120.07 Fuser
Error
An error has occurred in the fuser. Remove and reseat the fuser. POR the printer.
Check the camshaft follower on the left side. If the
error message persists, see “120.04–120.07—
Fuser error service check” on page 2-30.
120.08–120.10,
120.13–120.15 Fuser
Error
An error has occurred in the fuser. Remove and reseat the fuser. POR the printer. If the
error message persists, see “120.01, 120.02,
120.08–120.10, 120.13–120.15—Fuser error
service check” on page 2-28.
140.03–140.08
Autocomp Motor Error
Tray 1 motor has failed. POR the printer. If the error message persists, see
“140.xx—Autocomp (tray 1) motor error service
check” on page 2-32.
142.09–142.18,
142.20–142.25, 142.27
Motor Error
Fuser motor has failed. POR the printer. If the error message persists, see
“142.xx and 906.01–906.04—Motor (fuser) error
service check” on page 2-33.
143.09–143.18,
143.20–143.25
Motor Error
EP Drive assembly cartridge 1 motor
has failed.
POR the printer. If the error message persists, see
“143.xx—Motor (EP drive assembly top
cartridge) error service check” on page 2-34.
144.09–144.18,
144.20-144.25
Motor Error
EP Drive assembly cartridge 2
(bottom) motor has failed.
POR the printer. If the error message persists, see
“144.xx—Motor (EP drive assembly bottom
cartridge) error service check” on page 2-35.
145.09–145.18,
145.20–145.25
Motor Error
Bump aligner motor has failed. POR the printer. If the error message persists, see
“145.xx and 906.05–906.08—Motor (bump
aligner) error service check” on page 2-36.
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