Toner rubs o check
Note: Before performing this print quality check, go to the control panel home screen and navigate to
Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See
“Initial print quality check” on page 44.
Note: Do not replace a fuser due to a wrinkled backup roller (A).
Actions Yes No
Step 1
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the printer is using a third‑party cartridge, then refer the
users to their cartridge supplier.
Is the printer using a genuine and supported toner cartridge?
Go to step 3. Go to step 2.
Step 2
Install a genuine and supported toner cartridge.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
From the control panel, set the paper type, texture, and weight in
the Paper menu to match the paper loaded.
Does the problem remain?
Go to step 4. The problem is
solved.
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Diagnostics and troubleshooting
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