Lexmark MB2236 - Page 135

Toner cartridge or imaging unit low service check
Action Yes No
Step 1
Make sure that the imaging unit and toner cartridge are genuine
Lexmark supplies.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a From the control panel, navigate to Settings > Reports > Device
> Device statistics.
b Check if the install date reflects the date you replaced the
cartridge.
c Check the supply level and capacity of the toner cartridge.
d Check the supply level and capacity of the imaging unit.
Is there sucient supply level, and does the install date reflect the
cartridge replacement date?
Go to step 3. Go to step 4.
Step 3
a Enter the Diagnostics menu, and then select Advanced print
quality samples.
b Check the test pages for print quality defects.
Are there print quality defects?
Go to step 4. The problem is
solved.
Step 4
a Shake the toner cartridge.
b Clean the toner cartridge smart chip contacts, and then check
the contacts for damage.
c Clean the toner cartridge spring contacts, and then check the
contacts for damage.
d Perform a print test.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Replace the toner cartridge.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
a Shake the imaging unit.
b Clean the imaging unit smart chip contacts, and then check the
contacts for damage.
c Clean the imaging unit spring contacts, and then check the
contacts for damage.
d Perform a print test.
Does the problem remain?
Go to step 7. The problem is
solved.
3400-48x
Diagnostics and troubleshooting
135