Action Yes No
Step 9
Replace the imaging unit.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
a Check the HVPS toner contact spring for proper installation and
damage.
b Check the toner smart chip contact for proper installation and
damage.
c Check the toner contact spring for corrosion and
contamination.
Are the HVPS toner contact spring and toner smart chip contact
properly installed and free of damage and contamination?
Go to step 12. Go to step 11.
Step 11
a Make sure that the HVPS toner contact spring is in proper
contact with the toner cartridge.
b Make sure that the HVPS toner contact spring is in proper
contact with the HVPS.
c Reseat the smart chip contact cable.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Step 12
a Check the imaging unit contact spring for damage and
contamination.
b Make sure that the imaging unit contact spring is in proper
contact with the HVPS.
Is the imaging unit contact spring properly installed, and free of
damage and contamination?
Contact the next
level of support.
The problem is
solved.
Step 13
a Make sure that the transfer roller is properly installed and free
of damage and contamination.
b Make sure that the HVPS contact spring is properly connected
to the transfer roller.
c Make sure that the transfer roller spring is properly installed.
d Enter the Diagnostics menu, and then select Advanced Print
Quality Samples.
Does the problem remain?
Go to step 14. The problem is
solved.
3400-48x
Diagnostics and troubleshooting
38
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