Contact Information
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Device User Manual 100
Contact Information
Support
Contact support staff via email (support@lkc.com) or by phone at: +1 301 840 1992
Warranty
LKC Technologies, Inc. unconditionally warrants this instrument to be free from defects in
materials and workmanship, provided there is no evidence of abuse or attempted repairs without
authorization from LKC Technologies, Inc. This Warranty is binding for one year from date of
shipment and is limited to servicing and/or replacing any instrument, or part thereof, returned
to the factory for that purpose with transportation charges prepaid and which are found to be
defective. This Warranty is made expressly in lieu of all other liabilities and obligations on the
part of LKC Technologies, Inc.
Attempts to disassemble the device will result in breakage and voids the warranty.
DAMAGE UPON ARRIVAL. Each instrument leaves our plant, after rigorous tests, in perfect
operating condition. The instrument may receive rough handling and damage in transit. The
shipment is insured against such damage. The Buyer must immediately report, in writing, any
concealed or apparent damage to the last carrier as well as to us and issue an order for
replacement or repair.
DEFECTS OCCURRING WITHIN WARRANTY PERIOD. Parts of the unit may develop defects which
were not revealed during comprehensive LKC testing. The price of our instruments makes
provision for such service, but it does not:
1. Provide for transportation charges to our factory for service,
2. Provide for services not performed or authorized by us,
3. Provide for the cost of repairing instruments that have obviously been abused, subjected
to unusual environments for which they have not been designed, or an attempt has been made
to disassemble the device resulting in damage to the device.
We will be happy at any time to discuss by phone, letter, FAX, or e-mail suspected defects or
aspects of instrument operation that may be unclear. We advise you to inform us by phone,
letter, FAX, or e-mail of the nature of the defect before returning an instrument for repair as a
RMA authorization is necessary prior to returning a device to LKC for repair or service. Many
times a simple suggestion will solve the problem without returning an instrument to the factory.
If we are unable to suggest something that solves the problem, we will advise you as to what
parts of the equipment should be returned to the factory for service.
DEFECTS OCCURRING AFTER WARRANTY PERIOD. Charges for repairs after the warranty period
and within LKC product lifetime policy will be based upon actual hours spent on the repair at the
prevailing rate, plus cost of parts required and transportation charges; or you may elect to
purchase an extended warranty. Continued support and firmware updates beyond the warranty
period may require an annual support and update fee.
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