Lonza PyroTec PRO - Troubleshooting Guide; Troubleshooting Table

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PyroTec™ PRO Hardw are User’s Manual, V1.2 101
RT-MN024-1.2 02/21
10 Troubleshooting
Purpose of
This Chapter
This chapter helps to resume operation after a minor problem has occurred with the
PyroTec™ PRO. It lists possible occurrences, their probable cause and suggests how to
remedy the problem.
Which Errors
can the Opera-
tor Correct
The troubleshooting table below lists possible malfunctions and errors of the PyroTec™
PRO. The operator is able to correct some of those problems or errors by him/herself. For
this, appropriate corrective measures are listed in the column “Corrective measures”.
The Lonza FSE according to separate instructions usually performs the elimination of more
complicated malfunctions or errors. In this case, reference to the FSE is made.
10.1 Troubleshooting Table
Trouble-
shooting by
the Operator
The following table lists problems and errors and gives instructions on how to eliminate
them. For additional guidance on what operation to perform in your current circumstance,
contact Lonza Scientific Support.:
Troubleshooting table
Problem, error
Possible cause
Corrective measures
Problem, error on instrument level
Communication error
Power not ON
Power/communication in-
terrupted
No communication
Switch on instrument
Check cable and plug
Switch off instrument and PC, wait
until the status lamp is dark, switch
on instrument and PC
X, Y or Z-drive
Check for obstacles
Initialization error
Arm s cannot initialize
Make sure that the arms can move
freely, i.e. that their movement
range is not obstructed by other ob-
jects.
Hardware defective
Contact Lonza Scientific Support
Front safety panel does not
unlock properly
Mechanical failure of the
door locks
Contact Lonza Scientific Support
Front safety panel does not
lock properly
Mechanical failure of the
door locks
Switch off the instrument. Contact
Lonza Scientific Support
Problem, error on liquid handling arm (LiHa) and tips
Positioning error
X, Y or Z-drive blocked
Crash
Hardware defective
Check for obstacles
Check container, rack, and carrier
positions
Contact Lonza Scientific Support
See “Carrier Positioning”