Troubleshooting
22
Problem Solution
There is no picture from the
camera(s)
• Check power to the camera.
• Make sure that the cameras and receiver are both ON.
• Make sure that the camera is in range of the receiver.
• The battery is dead. Connect the receiver to a power outlet using the
included power adapter.
• The receiver is in Scan mode. Press the power button on the top panel
of the receiver to exit Scan mode.
The picture is dropping
• Move the camera closer to the receiver.
• Try repositioning the camera, receiver or both to improve the reception.
• Ensure you have raised the antenna(s) on the receiver.
The picture is or has be-
come choppy
• The picture may become choppy when experiencing a lower frame rate
due to reduced signal strength (i.e. 10 frames per second vs. a higher
20 frames per second).
• Try moving the camera closer to the receiver.
• Remove obstructions between the receiver and camera.
The picture is white
• Common situation know as "washout" or "whitewash" where a strong
light source is pointed at the camera lens. The camera lens IS NOT
harmed during a whitewash.
• DO NOT point your camera towards a light source.
Bright spot in image while
viewing camera at night
• This occurs when a camera is pointed at a window to see outside, be-
cause the night vision LED's produce Infrared light that reflects off the
glass. If you need to look outside, install the camera outdoors. Please
note that the camera must be installed under shelter when placed
outdoors.
There is no audio from the
camera(s)
• Make sure you have removed the protective film from the camera lens.
• Make sure the receiver volume is not muted. Turn the receiver volume
up.
Cannot hear audio when I
speak
• You must release the talk button (
) in order to listen to audio
from the camera(s).
Cannot connect to the sys-
tem remotely
• Make sure the receiver is powered on. You must connect the receiver
to a local power outlet during remote monitoring.
• Make sure you have connected the receiver to your router using the in-
cluded Ethernet cable.
• Make sure the receiver shows a green network icon on the LCD display.
If the icon is red, you may need to turn the unit off and on again.
Cannot view events on mo-
bile device
• The memory card has been removed from the receiver. Insert a memo-
ry card with motion recordings stored on it into the receiver to view
events on your smartphone / tablet.
Video streams in live view-
ing are different sizes
• Cameras are set to different resolutions (i.e., one is set to VGA and the
other to HD). The system will record each resolution normally.
#LX400069; r.28523/28523; en-US
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