363-206-295
About This Document
Issue 1 December 1997 lxiii
single point of contact with the customer, the RTAC engineer will involve all
necessary tiers of support to solve the customer problem.
The CTS organization has also established a dial-up technical support medium
called COACH. COACH is a system of on-line support tools aimed at providing
product news and bulletins, diagnostic services, compatibility information, and on-
line documents. COACH tools provide you with the most up-to-date product
information so that problems are either prevented or quickly resolved. Many
Lucent Technologies transmission products, including DDM-2000 Multiplexers,
are supported by COACH.
Once logged into COACH, the user specifies which product to access, and
COACH grants the appropriate combination of tools and commands. The user
reaches each one of these tools and commands through a centralized, menu-
driven computer program. Every screen provides help in making appropriate
menu selections. COACH users will achieve proficiency quickly because of the
consistency of menu selections among products.
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