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About This Document
lxiv Issue 1 December 1997
Figure B. Product Support
Craft
COACH Self-Help Tools
Supports Customer
COACH Self-Help Tools
Highest Level of Support
Enhancements
RTAC Assistance
Problem Diagnosis/Isolation
Consultation
NETWORK SYSTEMS
CUSTOMER
Customer Escalation Procedures
Design Modifications or Updates
Provide Solutions/Work Arounds
LUCENT TECHNOLOGIES RTAC
First Lucent Contact
Supports Lucent Installer
LUCENT TECHNOLOGIES
TRANSMISSION CTS
LUCENT TECHNOLOGIES
BELL LABORATORIES
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