www.masimo.com 51 Masimo
Chapter 8: Troubleshooting
To troubleshoot issues with Root, see the Operator's Manual for Root. To troubleshoot issues
with the Masimo sensor, see the Directions for Use (DFU) for the sensor.
If a problem persists, contact an Authorized Masimo Representative.
Message Action
SedLine is
Disconnected
Reconnect the module.
No Sensor
Connected
1.
Confirm the sensor is properly inserted into the patient
cable connector.
2. The sensor may be defective and may need to be replaced.
3. The patient cable may be defective and may need to be
replaced.
4. The module may be defective and may need to be replaced.
Replace Sensor
1. Confirm the sensor is properly inserted into the patient
cable connector.
2. Replace the sensor if it has been used for more than 24
hours of patient monitoring.
3. Confirm the expiration date of the sensor has not passed.
Incompatible
Sensor
1.
Confirm the sensor is properly inserted into the patient
cable connector.
2. Confirm the expiration date of the sensor has not passed.
3. The sensor may need to be replaced.
Sensor Off Patient
1.
Confirm the CB and CT are properly connected.
2. Confirm the sensor is properly inserted into the patient
cable connector.
3. The sensor may be defective and may need to be replaced.
4. The patient cable may be defective and may need to be
replaced.
5. The module may be defective and may need to be replaced.