SedLine Sedation Monitor Chapter 10: Service and Maintenance
www.masimo.com 65 Masimo
Return Procedure
Please clean contaminated/dirty equipment before returning and make sure it is fully dry
before packing the equipment. Call Masimo at 800-326-4890 and ask for Technical Support.
Ask for an RMA number. Package the equipment securely – in the original shipping container
if possible – and enclose or include the following information and items:
• A letter describing in detail any difficulties experienced with the equipment.
Please include the RMA number in the letter.
• Warranty information – a copy of the invoice or other applicable documentation
must be included.
• Purchase order number to cover repair if the instrument is not under warranty, or
for tracking purposes if it is.
• Ship-to and bill-to information.
• Person (name, telephone/Telex/fax number, and country) to contact for any
questions about the repairs.
• A certificate stating that SedLine has been decontaminated for bloodborne
pathogens.
Return the equipment to the following shipping address:
USA, Canada, and Asia
Pacific:
Europe: All Other Locations:
Masimo Corporation
40 Parker
Irvine, California 92618
(949) 297-7000
Fax: (949) 297-7001
Masimo International
Sàrl
Puits-Godet 10
2000 Neuchatel-
Switzerland
Tel:+41 32 720 1111
Fax: +41 32 724 1448
Contact your local Masimo
Representative
Contacting Masimo
Masimo Corporation
40 Parker
Irvine, California 92618
Tel:+1 949 297 7000
Fax:+1 949 297 7001
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