Chapter 5—Maintenance and Troubleshooting
69
Troubleshooting (cont.) PROBLEM: Cannot communicate with circuit monitor from a remote
personal computer.
Possible Cause: Circuit monitor address is incorrect.
Check or Cure: Check to see that the circuit monitor is correctly
addressed. See Setting the Device Address in Chapter 4 for instructions.
Possible Cause: Circuit monitor baud rate is incorrect.
Check or Cure: Verify that the baud rate of the circuit monitor matches
the baud rate of all other devices on its communications link. See Setting
the Baud Rate in Chapter 4 for instructions.
Possible Cause: Communications lines are improperly biased.
Check or Cure: Check to see that a multipoint communications adapter
is being properly used to bias the communication lines. See Biasing the
Communications Link in Chapter 3 for instructions.
Possible Cause: Communications lines are improperly terminated.
Check or Cure: Check to see that a multipoint communications
terminator is properly installed. See Terminating the Communications
Link in Chapter 3 for instructions.
Possible Cause: Incorrect route statement to circuit monitor.
Check or Cure: Check route statement. Refer to the software instruction
bulletin for instructions on defining route statements.
GETTING TECHNICAL If you have questions about this product, or any other POWERLOGIC or
SUPPORT POWERLINK products, please contact your local Schneider Electric
representative, who will contact the Power Management Operations
Technical Support Center. The Technical Support Center will respond to
your questions by telephone, fax, or mail as soon as possible.
To get the most from your POWERLOGIC and POWERLINK systems,
consider attending POWERLOGIC University. POWERLOGIC University
offers a series of customer training courses designed to improve your skills
using the POWERLOGIC and POWERLINK systems. Contact your
Schneider Electric representative for more information.
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