Technical Alarms Check Repair and Troubleshooting
5 - 6 046-001141-00 A5/A3™ Service Manual
5.2.2 CPU Board Runtime Alarm
5.2.3 Power Board Runtime Alarm
Message Priority Cause Solution
IP Address Conflict Med
The IP address is same 
with other machine in 
the local network.
1. Set the IP address again.
2. If the problem persists, update the system software code or 
replace the CPU Board.
Fan Failure Med
The speed of the fan is 
20% off of the nominal 
value.
1. Check if the fan stops running or runs slowly (around 4000 
rounds normally).
2. Plug in and out the fan power cable again.
3. If the problem persists, check if 12V for fan power supply on the 
power board is within specifications. If not, check the power 
board.
4. If the problem persists, replace the fan.
5. If the problem persists, replace the CPU board.
Fan Failure 02 Med
The speed of module 
rack fan is less than 3640 
rounds/min.
1. Check if the fan stops running or runs slowly (around 4000 
rounds per minute normally). 
2. Plug in and out the fan power cable again.
3. If the problem persists, check if 12V for fan power supply is 
within specifications. If not, check the power board.
4. If the problem persists, replace the fan.
5. If the problem persists, replace the CPU board.
Message Priority Cause Solution
Power System Comm Stop High
Lost 
communication 
with CPU board 
for 10 seconds.
1. Restart the machine.
2. Re-plug the communication cable. 
3. Disconnect the battery from the AC mains. After the power 
board processor is powered off for 5 minutes, power it on again.
4. Replace with a new communication cable. 
5. Check if the power board software is correct. Update the power 
board software again when necessary.
6. If the problem persists, replace the Power Board.
7. If the problem persists, replace the CPU Board.
Power Supply Voltage Error High
3.3V, 5V, 12V 
voltage error
1. Measure the voltage at the corresponding test point. 
2. Disconnect the battery from the AC mains. After the power 
board processor is powered off for 5 minutes, power it on again. 
Repeat Step 1
3. If the problem persists, replace the Power Board.
4. If the problem persists, contact the technical support.
Low Battery Voltage! High
Battery voltage is 
less than 10.6V for 
5 seconds.
1. Check the connection to the AC mains. Re-connect the AC mains 
immediately.
2. Check if the battery voltage is within specifications.
3. Check if the charging circuit is working correctly. If not, replace 
the Power Board.
System going DOWN, 
Battery depleted!
High
Battery voltage is 
less than 10.2V.
1. Restart the machine.
2. If the problem persists, connect to the normal mains supply. 
Make sure that the AC indicator is lit and charges the battery for 20 
minutes. 
3. If the problem persists, replace the battery.
4. If the problem persists, replace the power module.
Battery Undetected Med
Battery 
Undetected
1. Check if the battery voltage is within specifications.
2. Check if the cable is connected correctly. 
3. Replace the battery.
4. If the problem persists, replace the power board.