Issue 1.0 UNIVERGE SV8100
2 - 1180 Uniform Call Distribution (UCD)
Guide to Feature Programming
The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming
this feature in the order they are most commonly used. These levels are used with PCPro and WebPro
wizards for feature programming.
Level 1 – these are the most commonly assigned programs for this feature.
Level 2 – these are the next most commonly assigned programs for this feature.
Level 3 – these programs are not often assigned and require an expert level working knowledge of
the system to be properly assigned.
The items highlighted in gray are read only and cannot be changed.
Program
Number
Program Name Description/Comments Assigned Data
Level
1 2 3
11-07-01 Department Group Pilot Numbers
– Dial
Assign pilot numbers to the
Extension (Department) Groups
you set up in Program
16-02-01~Program 16-02-10.
Up to eight digits
(default not assigned)
3
15-07-01 Programmable Function Keys Assign a Uniform Call Distribution
key (46) so extension users can
install or remove themselves from
the Uniform Call Distribution Group.
Additional keys can also be
assigned for Department Group
features Automatic Transfer (56),
immediate calling destination (58),
delayed calling destination (59),
and DND destination (60).
Line Key 1~48
0~99 (Normal Function
Code 751 by default)
00 ~
99 (Appearance
Function Code) (Service
Code 752 by default)
3
16-01-01 Department Group Basic Data
Setup – Department Name
Assign a name to the Extension
(Department) Groups.
Maximum 12 characters
(default not assigned)
3
16-01-02 Department Group Basic Data
Setup – Department Calling Cycle
Set the routing cycle for calls into a
department (i.e., when a user dials
the department pilot number). The
system can ring the highest priority
extension available (Priority
Routing, 0) or cycle in circular order
to a new idle extension for each
new call (Circular Routing, 1– set to
1 for UCD).
0 = Normal Routing
(Priority)
1 = Easy – UCD
Routing (Circular)
(default = 0)
3
16-01-03 Department Group Basic Data
Setup – Department Routing
When Busy (Auto Step Call)
Set how the system routes an
Intercom call to a busy Department
Group member. The caller can
hear busy tone (0) or overflow to
the first available Department
Group member (1). This option is
for Intercom calls to an extension,
not a pilot number.
0 = Normal (Intercom
caller to busy
department member
hears busy)
1 = Circular (Intercom
callers to busy
department member
routes to idle member)
(default = 0)
3
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