Issue 1.0 UNIVERGE SV8100
3 - 24 Codes Tables
To program a key, press Speaker, dial 751 (for 2-digit codes) or 752 (for 3-digit codes),
press the key and enter the code (e.g., 48 for Voice Over).
For this feature... Use this key... When your are... Key Lamp Status
Also See
Srvc Code
Speed Dialing Code: 27
Operation: Press key
+ bin + Line or Speaker
key
Dialing a stored System
Speed Dialing number
None #2 + bin
Code: 28
Operation: Press key
+ bin + Line or Speaker
key
Dialing a stored Group
Speed Dialing number
None # 4 + bin
Account Codes Code: 50
Operation: Press key
+ Dial Account Code
Entering Account Codes None
Automatic Call
Distribution (ACD)
Code:
10
Operation: Press key
to log in
Press key + 1 to log out
or 0 to cancel
Basic Operation
Logging in or out of an
ACD Group
On red when
logged in
Off when logged
out
-
Code:
12
Operation: Press key
Emergency Call
Placing or receiving an
Emergency Call
On while calling
your supervisor or
after being
answered by your
supervisor
Flashing fast at
the supervisor
while ringing
-
Code:
13
Operation: Press key
Rest Mode
Enabling/disabling Rest
Mode
On red when Rest
Mode enabled Off
when Rest Mode
disabled
-
Code:
14
Operation: Press key
+ Press 1 (Yes) or 2
(No)
Out of Service
Taking an ACD Group out
of Service (for Group
Supervisors only), or
Taking all ACD Groups out
of service (for System
Supervisors only)
On red when the
group is out of
service.
-
Code:
15
Operation: Call busy
ACD agent + Press key
Terminal Monitor
Monitoring an ACD
Agent’s conversation
On red while
monitoring
Off when not
monitoring
-
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