UNIVERGE SV8100 Issue 1.0
Codes Tables 3 - 25
Automatic Call
Distribution (ACD)
(cont.)
Code:
16
Operation: Press key
to put agent on hold.
Press key again + 1 to
hang up agent or 0 to
bring agent back into
call.
Switching (splitting)
between an ACD Agent
and their outside caller
after answering an
emergency call
On red while the
agent is on hold
-
Code:
17
Operation: Press key
Working Time
Enabling/disabling Work
Time
On when Work
Time enabled,
Flashing while on
a call if Auto Work
Time enabled
Off when Work
Time disabled
-
Code:
18 + ACD
Group
Operation: Press key
ACD Overflow Control
Overflowing ACD calls to
another group
On when enabled,
Slow flash when
disabled
-
Code:
19
Operation: Press key
while on-hook + Vol Up
or Vol Down to scroll
Queue Status Check
When in an ACD group,
check the status of the
queue groups
None -
Background Music Code: 04
Operation: Press key
Turning Background
Music on or off
None 725
Barge-In Code: 34
Operation: Call ext +
Press key
Barging In on a co-
worker’s conversation
None 710
Call Arrival (CAR)
Key
Code:
03 + ext.
Operation: Press key
Placing or answering a
call to your co-worker’s
extension
Slow Flash red
when ringing, On
red when busy
-
Call Forwarding,
Both Ring
Code: 14
Operation: Press key
+ Dest. Extension
Call Forwarding Both Ring
to extension
Slowly flashes red 745
Call Forwarding,
Busy
Code: 11
Operation: Press key
+ Dest. Extension
Call Forwarding Busy to
extension or Voice Mail
Slowly flashes red 742
Call Forwarding,
Busy/No Answer
Code: 13
Operation: Press key
+ Dest. Extension
Call Forwarding Busy/No
Answer to extension or
Voice Mail
Slowly flashes red 744
Call Forwarding,
External by Door Box
Code: 54
Operation: Press key
+ Dest. Number
Externally Call Forwarding
Door Box calls
Slowly flashes red 722
To program a key, press Speaker, dial 751 (for 2-digit codes) or 752 (for 3-digit codes),
press the key and enter the code (e.g., 48 for Voice Over).
For this feature... Use this key... When your are... Key Lamp Status
Also See
Srvc Code
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