A message such as the following one displays:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, one of the following problems might be occurring:
•
Wrong physical connections
For a wired connection, make sure that the numbered LAN LED is lit for the port to
which you are connected.
Check that the appropriate LEDs are on for your network devices. If your AP and
computer are connected to a separate Ethernet switch, make sure that the link LEDs
are lit for the switch ports that are connected to your computer and AP.
•
Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your computer.
Verify that the IP address for your AP and your computer are correct and that the
addresses are in the same subnet.
Test the path from your computer to a remote device
After you verify that the LAN path works correctly, test the path from your computer to
a remote device.
To test the path from your computer to a remote device:
1. From the Windows toolbar, click the Start button and select Run.
2.
In the field provided, enter ping -n 10 IP address.
IP address is the IP address of a remote device such as a remote DNS server.
If the path is functioning correctly, replies as described in Test the LAN path to your AP
on page 89 display. If you do not receive replies, do the following:
•
Check to see that your computer lists the IP address of the router to which the AP is
connected as the default router. If the IP configuration of your computer is assigned
by DHCP, this information is not visible in your computer’s Network Control Panel.
•
Check to see that the network address of your computer (the portion of the IP address
specified by the netmask) is different from the network address of the remote device.
User Manual90Troubleshooting
802.11ac Wireless Access Point Model WAC104