NETGEAR WAC104 User Manual

6
Troubleshooting
This chapter provides information to help you diagnose and solve problems that you
might experience with the AP. If you do not find the solution here, check the NETGEAR
support site at netgear.com/support for product and contact information.
The chapter contains the following sections:
• Quick tips for troubleshooting
• Troubleshoot with the LEDs
• Troubleshoot the WiFi connectivity
• Troubleshoot Internet browsing
• You cannot log in to the AP’s local browser UI
• Changes are not saved
• Troubleshoot your network using the ping utility
IMPORTANT: The AP provides WiFi and LAN connectivity but is a bridge and not a
router. Therefore, do not connect the AP directly to your DSL or cable modem. You
must connect the AP to a router or, if your network includes a DHCP server, to a switch
or hub that is connected to the DHCP server. (For more information, see Set up and
connect the AP to your router on page 17.)
Note: In this chapter, we refer to the access point as the AP.
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NETGEAR WAC104 Specifications

General

Ethernet WAN	-
Wi-Fi band	Dual-band (2.4 GHz / 5 GHz)
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
WLAN data transfer rate (max)	867 Mbit/s
Number of WLAN connections (max)	128
WLAN data transfer rate (first band)	300 Mbit/s
Ethernet LAN	Yes
Cabling technology	10/100/1000Base-T(X)
Networking standards	IEEE 802.11a, IEEE 802.11ac, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Ethernet LAN interface type	Gigabit Ethernet
Antennas quantity	3
Security algorithms	WEP, WPA-PSK, WPA2-PSK
Power source type	AC
Power consumption (typical)	8.1 W
Product type	Tabletop router
Product color	Black
LED indicators	LAN, WPS
USB port	No
Ethernet LAN (RJ-45) ports	4
Storage temperature (T-T)	-120 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	10 - 90 %
Certification	CE (EN60950)
Mean time between failures (MTBF)	285000 h
Cables included	LAN (RJ-45)
Package depth	192 mm
Package width	247 mm
Package height	98 mm
Package weight	780 g
Harmonized System (HS) code	85176990
Shipping (inner) case width	507 mm
Shipping (inner) case height	270 mm
Shipping (inner) case length	399 mm
Shipping (inner) case net weight	8620 g
Number of layers per pallet (sea)	7 pc(s)
Number of cartons per pallet layer	5 pc(s)
Quantity per shipping (inner) case	10 pc(s)

Weight and Dimensions

Depth	181.45 mm
Width	239.65 mm
Height	40.6 mm
Weight	385 g