Oki C9850

Oki Data CONFIDENTIAL
43627911TH Rev. 3
181 /
Table 7-1-1 Operator Alarm (2/10)
Display Cause Error Description and Analysis
Judgement
Remedy 600 1200
Service Call
032: Error
CU Slot2 DIMM
RAM Check Error
Is the applicable RAM DIMM
mounted properly?
Is operation restored by replacing
the applicable RAM DIMM?
No
Yes
No
Re-mount applicable RAM DIMM.
Replace RAM DIMM.
Replace CU PCB.
(Must replace EEPROM)
Service Call
036: Error
Slot1 RAM
Spec error
Specification of DIMM
in CU RAM slot is
unsupported.
Is this a standard RAM DIMM?
Is the applicable RAM DIMM
difference mounted normal?
Is operation restored by replacing
the applicable RAM DIMM?
No
No
Yes
No
Use a standard RAM DIMM.
Re-mount applicable RAM DIMM.
Replace RAM DIMM
Replace CU PCB.
(Must replace EEPROM)
Service Call
037: Error
Slot2 RAM Spec error
Specification of DIMM
in CU RAM slot2 is
unsupported.
Is this a standard RAM DIMM?
Is the applicable RAM DIMM
difference mounted normal?
Is operation restored by replacing
the applicable RAM DIMM?
No
No
Yes
No
Use a standard RAM DIMM.
Re-mount applicable RAM DIMM.
Replace RAM DIMM.
Replace CU PCB.
(Must replace EEPROM)
Service Call
040: Error
CU EEPROM
ERROR
Is the problem corrected by
replacing the CU PCB EEPROM?
Yes
No
REPLACE EEPROM.
(User must correct
environmental conditions)
Replace CU PCB.
(Must replace EEPROM)
Service Call
041: Error
CU FLASH
ERROR
CU PCB flash
ROM error
Is the error display reproducible? Yes Replace CU PCB.
(Must replace EEPROM)
Service Call
042: Error
to
045: Error
CU PCB flash ROM
error
Flash File System Error
Failed to access flash memory that
is surface-mounted on CU PCB.
Replace CU PCB
(Must replace EEPROM) *1
Service Call
048: Error
PS+PCL Model CU
ROM is mounted on a
PCL model unit.
Is a standard model program ROM
mounted?
Yes
No
Replace Program ROM DIMM.
Replace with standard program
ROM DIMM officially for the
model.
Service Call
049: Error
CU Type Mismatch
CU ROM model
mismatches unit.
Is a standard model program ROM
mounted?
Yes
No
Replace Program ROM DIMM.
Replace with standard program
ROM DIMM officially for the model.
Service Call
050: Error
Operator Panel Error Is the error display reproducible? Yes Refer to the flowchart on “Failure
to appear on LCD”.
Service Call
051: Error
CU FAN ERROR
CPU cooling fan of CU
PCB is abnormal.
Is the connection of the CU PCB
normal?
Replace and restore fan?
No
Yes
No
Normally connect.
Replace fan.
Replace CU PCB.
(Must replace EEPROM)
Power Off/on
052: Error
Image Processor Driver
Error
Is the error display reproducible? Power OFF/ON
Replace CU PCB.
(Replace EEPROM)
Power Off/on
060: Error
Parallel Interface Driver
Error
Is the error display reproducible? Power OFF/ON
Replace CU PCB.(Replace
EEPROM)
Power Off/on
062: Error
USB Drive Error Is the error display reproducible?
Is the Network PCB properly
mounted?
Power OFF/ON
Replace CU PCB.(Replace
EEPROM)
Power Off/on
063: Error
Network comm.
Error H/W I/F
abnormality between
CU-NIC.
Does replacement of the network
PCB correct the problem?
No
Yes
No
Properly mount
Replace Network
Replace CU PCB.
(Must replace EEPROM)
Power Off/on
070: Error
CANT_HAPPEN
PS Firmware
Abnormality
Detection
Check if problem is corrected by
turning OFF/ON Power/
No Replace CU PCB.
(Must replace EEPROM)
Power Off/on
072: Error
Engine communication
error
I/F Error between PU-
CU.
Is the CU Assy properly mounted?
Does replacement of the CU
PCB correct the problem?
No
Yes
No
Properly mount
Replace CU PCB.
(Must replace EEPROM)
Replace PU PCB