The FWD feature can be assigned on an incoming call distribution group basis.
• COS for Incoming Call Distribution Groups
Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be
enabled or disabled for each COS. The COS for incoming call distribution groups is also used for the
Internal Call Block feature; when an extension user calls an incoming call distribution group, the PBX
checks the COS of the calling extension against the COS of the incoming call distribution group (®
9.1.14 Internal Call Block
).
PC Programming Manual References
4.11 [2-7-1] Class of Service—COS Settings
→CO & SMDR—
Call Forward to CO
→Programming & Manager
—
Group Forward Set
5.12 [3-5-1] Incoming Call Distribution Group
—Group Settings
→Main
→Overflow Queuing Busy
→Overflow No Answer
→Miscellaneous
5.15 [3-5-3] Incoming Call Distribution Group—Miscellaneous—
Options—ICD Group Key Mode
5.13 [3-5-1] Incoming Call Distribution Group
—Group Settings—Member List
PT Programming Manual References
[620] Incoming Call Distribution Group Member
[621] Incoming Call Distribution Group Delayed Ringing
[622] Incoming Call Distribution Group Floating Extension Number
[623] Incoming Call Distribution Group Name
[624] Incoming Call Distribution Group Distribution Method
[625] Destination for Overflow Time Expiration
[626] Overflow Time
[627] Destination When All Busy
[628] Queuing Call Capacity
[629] Queuing Hurry-up Level
[630] Queuing Time Table
[631] Sequences in Queuing Time Table
[632] Maximum Number of Agents
Feature Manual References
6.1.3 Flexible Buttons
6.1.6 FWD (Call Forwarding)
21.1 Capacity of System Resources
9.1.2 ICD Group Features—Group Call Distribution
Description
Incoming calls directed to an incoming call distribution group are distributed to the member extensions using
the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls.
When incoming calls exceed the number of available extensions, calls enter a queue (® 9.1.6 ICD Group
Features—Queuing).
1. Distribution Method
Document Version 2010-11 Feature Manual 145
9.1.2 ICD Group Features—Group Call Distribution
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