Feature Manual References
3.1.1 Caller ID
6.1.3 Flexible Buttons
16.1.3 Speed Dialing, Personal
21.1 Capacity of System Resources
Operating Manual References
1.4.1 Call Log, Incoming
3.1.2 Personal Programming
3.1.4 Call Monitor
Description
Allows an extension user to listen to a busy extension user
’s existing conversation. The user can hear the
conversation but will not be heard. If desired, the monitoring user can interrupt the call to establish a
three-party conference call.
Conditions
• Class of Service (COS) programming determines extension users who can use this feature.
• This feature is available only when the busy extension is in a conversation with another extension or outside
party.
• This feature will not function when the busy extension:
a. Has set Executive Busy Override Deny (® 5.1.3 Executive Busy Override) or Data Line Security (®
4.1.1 Data Line Security).
b. Is receiving an Off-hook Call Announcement (OHCA) (® 12.1.3 OHCA (Off-hook Call
Announcement)) or Whisper OHCA (® 20.1.3 Whisper OHCA).
c. Is on a conference call (® 3.1.16 Conference, ® 5.1.3 Executive Busy Override, ® 13.1.12 Privacy
Release).
d. Is on a doorphone call (® 4.1.11 Doorphone Call).
e. Is using Live Call Screening (LCS) or Two-way Record (® 19.1.4 Voice Mail DPT (Digital)
Integration).
f. Has a call on Consultation Hold (® 3.1.19 Consultation Hold).
• This feature stops when the busy extension user presses the following buttons during a conversation (®
6.1.1 Fixed Buttons, ® 6.1.3 Flexible Buttons):
– FLASH/RECALL button
– HOLD button
– TRANSFER button
– CONF (Conference) button
– DSS button
– EFA button
– Two-way Record button
– Two-way Transfer button
– One-touch Two-way Transfer button
– Voice Mail (VM) Transfer button
Document Version 2010-11 Feature Manual 41
3.1.4 Call Monitor
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