49 Document Number: PD196-103 Rev 1
PROBLEM CHECK
No Picture on Screen, No Sound from
Speakers
• Make sure the TV set is powered – Power
indicator is Red.
• Turn on the TV using the “ON/OFF”
power button.
• Make sure a source is selected (Enabled
from menu)
No Picture, Sound OK
• Check the Brightness setting of the TV.
• Internal LCD panel lamps may have
failed.
• If a secondary source is selected, verify
the Video input signal is connected.
Picture OK, No Sound
• Check the Volume settings.
• Verify the Sound has not been muted.
• Verify the pillow speaker is connected
with the pillow speaker volume wheel
adjusted for proper sound.
• If a secondary source is selected, verify
the audio input signal is connected.
No Sound from Internal TV Speakers
• Verify TV speaker has not been disabled
in the “Internal Speaker Disable” setup
menu.
• Verify the Sound has not been muted.
Picture is too Light
• Verify correct color and contrast settings.
Picture is too Dark
• Verify Brightness setting correct and not
too low.
• Internal LCD Panel lamps may have
failed.
Remote Control does not work
• Change the remote’s batteries.
• Verify the TV’s IR window is not flooded
with strong lights such as from fluorescent
lamps.
• For a Patient Remote, verify correct Bed
Code settings.
Picture is not sharp. Picture moves or jitters.
• The cable TV signal may be weak.
• Verify the coax cable is connected.
Picture has ghost images
• The cable TV signal may be weak.
• The coax cable connection may be loose.
Stripes or Dots move through picture
• Possible interference from nearby hospital
equipment.
• The cable TV signal may be weak.
roubleshootin
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