Pitney Bowes mailstation - Page 105

ErrorCode Description Action
1103 Yourratedatamodulesmaybeoutof
sync.Yourdownloadedratesarenot
effectiveuntilafuturedate,oryoumaynot
haveorderedtheweightcapacityand/or
theratingfeaturesforyourmeter.
1. Unplugyourpowercord,andwaitoneto
threeminutes.
2. Plugyourpowercordbackin,ensuring
thatitispluggeddirectlyintoawalloutlet.
3. FollowtheProcedures for Downloading
New Postal Rates.
Ifthisdoesnotresolveyourissueorifno
updatesareavailable,Contactcustomersupport.
RefertoPitney Bowes Contact List.
DE00 Thisisageneralconnectionerror.Itcan
occurwhenyouaretryingtoconnectwith
thePitneyBowesDataCenter.Itcouldbe
causedbyanyoftheseconditions:
l
Yourmeterisnotsetupto
communicatewiththePitney
BowesDataCenter.
l
Thereissomeothertypeof
networkissue.
l
IfusingPCMeterConnect,itmight
notbeconnectedorisn'tworking
properly.
YoumustrebootyoursystemaftereveryDE00
error.Dothisby:
1. Unplugyourpowercord,andwaitoneto
threeminutes.
2. Plugyourpowercordbackin,ensuring
thatitispluggeddirectlyintoawalloutlet.
Otherpossibleconsiderations:
l
Ifthisisyourfirstpostagerefill,contact
PitneyBowestomakesureyourmeteris
linkedtoyourpostageaccount.
l
Theremaybeanetworkcommunication
problem.Checkyourmodem,routerand
othernetworkconnections.Referto
Troubleshooting Communications
Problems.
Iftheproblempersistscontactcustomersupport.
RefertoPitney Bowes Contact List.
0815 Youhaveaproblemwithyourpostage
ratessoftware.
ConnecttothePBDataCenterandperforma
BalanceInquiry.Thenfollowtheprompts.Refer
toChecking the Amount of Postage Available.
Troubleshooting
Pitney Bowes Operator Guide January 2024 97