Pitney Bowes mailstation - Getting Help; Information Needed for Customer Support

Getting Help
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Forcommonproblemswithyourdigitalpostagemeter,refertoTroubleshooting Your Digital
Postage Meter.
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IfyouareexperiencingproblemsconnectingtothePBDataCenter,refertoTroubleshooting
Communications Problems.
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Ifyouareunabletofindsanswerstoyourquestionsusingtheaboveresourcesrefertothe
PitneyBowesSupportsite,orchatwithPBCustomerSupport.Tohelpushelpyou,referto
What Information I Need to Provide Customer Support.Thiswillreducethetimeittakesto
troubleshootandsolveyourproblem.
What Information You Need to Provide Customer
Support
BesuretoprovidethefollowinginformationbeforecontactingPitneyBowestechnicalsupport:
Product Name:mailstation2DigitalPostageMetermailstationDigitalPostageMeter
Serial Number:Seethebackofthemeter.
Back of the meter
Meter Software Version (UIC):FollowthesestepstogettheUIC
Troubleshooting
Pitney Bowes Operator Guide January 2024 89