Pitney Bowes mailstation - Troubleshooting

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14 - Troubleshooting

GettingHelp 89

WhatInformationYouNeedtoProvideCustomer

Support 89

TroubleshootingYourDigitalPostageMeter 90

PrintingProblems 91

BatteryLowMessage 92

TroubleshootingCommunicationsProblems 92

TextErrorMessages 94

NumericErrorCodes 96

ExceptionList 98

Main Page

Pitney Bowes Contact List4
Table of Contents5
1 - Safety9
Introduction10
Battery Handling (California Customers Only)10
Ear Protection/Noise Exposure Guidelines10
System Power11
Operation11
Maintenance13
2 - Getting Started14
Parts of the Machine15
The Control Panel16
Connections on the Back of the Machine17
Printing Options20
Check the Meter Stamp Imprint20
What's in the Meter Stamp21
Printing a Meter Stamp with an Advanced Date22
Turning the Date On/Off for a Meter Stamp22
Printing the Date and Time Only (no Meter Stamp)23
Adding and Removing Advertisements at the Machine23
Printing Ads Only (no Meter Stamp)24
Adding and Removing Inscriptions24
4 - Running Mail26
Power up the Machine27
Checking the Amount of Postage Available27
Determine the Amount of Postage Needed27
Do You Need Add-On USPS Services28
Applying Postage: Entering It Manually28
Applying Postage Using Optional Internal Rating29
Applying Postage Using Optional Scale and Internal Rating30
Applying Postage Using Weight Hold Mode31
5 - Using the Batch Mail Count Feature33
Viewing the Batch Mail Count34
Printing the Batch Count35
Clearing the Batch Count35
6 - Accounting37
About Accounts38
Turning Accounts on and off39
Creating an Account39
Editing an Account Name and Password40
Selecting an Account40
Viewing Account Totals41
Printing an Account Report41
Clearing All or some of the Accounts42
Deleting an Account43
7 - Reports44
About Reports45
Printing a Funds Report45
Printing Your Last 5 Refills Summary Report46
Printing an Account Report47
System Software Version Report48
View System Software Versions on Machine Only49
About System Settings51
Setting the Contrast of the LCD Display51
Setting System Time51
Using the Preset Feature52
Settings for the Optional Scale54
Setting Your Lock Code54
Setting Sleep Mode Activation Time55
Activating the Sleep Mode Manually56
Setting the High Value Warning56
Setting the Low Funds Warning56
9 - Passwords and Meter Functions58
About Passwords and Meter Functions59
How You Connect to the PB Data Center62
Connect to the PB Data Center with S Martlink Using an Ethernet Cable to a LAN Port64
Connect to PB Data Center with Smartlink Using a Wireless Connection66
Connect to the PB Data Center with the Communication Device Using an Ethernet Cable to a LAN Port68
Connect to the PB Data Center with the Communication Device Using a Wireless Connection70
Connect to the PB Data C Enter with PC Meter Connect Application on Your Computer72
Adding Postage to Your Machine74
About Meter U Pdates and Downloads77
About Postal Rate Changes78
Procedures for Downloading New Postal Rates79
Performing Meter Inspections80
13 - Maintenance82
Ink Cartridge Replacement Messages83
Replacing the Ink Cartridge83
Printing a Test Pattern87
Cleaning Printer Nozzles88
Cleaning or Replacing the Print Head89
Replacing the Ink Tray94
Getting Help97
What Information You Need to Provide Customer Support97
Troubleshooting Your D Igital Postage Meter98
Printing Problems99
Battery Low Message100
Troubleshooting Communications Problems100
Text Error Messages102
Numeric Error Codes104
Exception List106

Pitney Bowes mailstation - Troubleshooting

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