Pitney Bowes mailstation - Printing Problems

If ... Description Action
Linesmissinginmeterstamp. Printermaintenancerequired.
Maybecloggednozzlesorlow
inkcondition.Cloggednozzles
canresultfromlackofuse.
Clean the Printer Nozzle.Ifproblemremains
replaceinkcartridge.
Linesmissinginmeterstampafter
cleaningtheprinternozzlesand/or
replacinginkcartridge.
Faultyordirtyprinthead. Clean or Replace the Print Head.
Meterstampdoesnotprint. Printheadnotprimedwithink. Checkthattapeoninkcartridgeisremoved,refer
toReplacing the Ink Cartridge.
Meterstampissmudged. Envelopeiscontactingprinthead
duringprinting.
Checkthatenvelopedoesnotexceed5/16"
(7.9mm)thickness.Donotplaceobjects,suchas
paperclips,inthemeterstamparea.
Printing Problems
If... Description Action
Linesmissinginmeter
stamp
Printermaintenancerequired.Maybe
cloggednozzlesorlowinkcondition.Clogged
nozzlescanresultfromlackofuse.
Clean the printer nozzle.Ifproblemremains,
replaceinkcartridge.
Linesmissinginmeter
stampaftercleaningthe
printernozzlesand/or
replacinginkcartridge
Faultyordirtyprinthead. Clean or replace the print head.
Meterstampdoesnotprint Printheadnotprimedwithink. CheckthattapeoncartridgeisremovedRefer
toReplacing the Ink Cartridge.
Meterstampissmudged Envelopeiscontactingprintheadduring
printing.
Checkthatenvelopedoesnotexceed5/16”
thickness.Donotplaceobjects,suchas
paperclips,inthemeterstamparea.
Troubleshooting
Pitney Bowes Operator Guide January 2024 91