Pitney Bowes mailstation - Troubleshooting Your Digital Postage Meter

1. PressMenu.
2. UsetheReviewkeystoscrollto“Selectareport?”andpressEnter/yes.
3. UsetheReviewkeystoscrollto“Viewsoftwarever.report?”andpressEnter/yes.
4. UsetheReviewkeystoscrolltotheUICscreen.
5. RecordtheUICversion.
6. PressClear/Backtoreturnbacktothereportsmenu.
7. FollowthepromptstoreturntotheReadyscreen.
Problem Description:Whatishappeningandwhen?Anyerrormessagesdisplayed?
Attempts to Fix:Whatstepshaveyoualreadytriedtofixtheproblemandwhathappened.
Troubleshooting Your Digital Postage Meter
Thistopicdescribessomeofthemorecommonissuesassociatedwithyoumetersuchaserror
messagesthatappearonthecontrolpanelonyoumeterorpoorprintquality.
l
Forprintqualityproblems,refertoPrinter Problems.
l
Ifyoureceivethemessagethatthe"WasteTankisFullorNearFull",refertoReplacing the Ink
Tray.
l
Ifyoureceivea"LowBattery"message,refertoBattery Low Message.
l
IfyouarehavingproblemsconnectingtothePBDataCenter,refertoTroubleshooting
Communication Problems.
l
Fortextmessageerrorsthatappearonthedisplay,refertoText Error Messages.
l
Fornumericerrorcodes,refertoNumeric Error Codes.

Troubleshooting
Pitney Bowes Operator Guide January 2024 90