Pitney Bowes mailstation - Battery Low Message; Troubleshooting Communications Problems

Battery Low Message
Thebatteryinyourmeterallowsyoutosaveyoursettingsandotherinformation.Ifyourbattery
expiresyoumaylosethisinformationandyouwillneedtoreplaceyourmeter.
Ifyousee"BatteryLow"messageorotherbatterywarningmessagesdothefollowing:
1. Checkthesoftwareversionrunningonyourmeter.Todothis,runasoftwareversionreport.
RefertoSystem Software Version Report.
2. Ifyourmachineisrunningsoftwareversion8.3.03orbelow,theBatteryLowmessagecan
appearprematurelyandistypicallyresolvedbyupdatingyoursoftware.
a. Toupdateyoursoftware,refertoProcedures for Downloading New Postal Rates.These
proceduresincludecheckingforanddownloadingsystemupdates.
3. Ifthesoftwareversionis8.3.06oraboveandyourbatterymessagestilldisplays,yourmeter
mayneedtobereplaced(freeofcharge).Contactcustomerservice.RefertoGetting Help.
Troubleshooting Communications Problems
ThistopiccoversproblemsassociatedwithconnectingtothePBDataCenter.Inordertotroubleshoot
connectionproblemsyouneedtoknowhowyouareconnectingtothePBDataCenter.RefertoHow
You Connect to the PB Data Center.
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Youneedtoverifythatyouareabletoconnecttotheinternet.
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Tomakesureyoudonothaveproblemswithyourinternetconnectionreferto
Troubleshooting Your Internet Connection .
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ForpossibleissueswithPCMeterConnect,refertoTroubleshooting PC Meter Connect.
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Troubleshooting Your Internet Connection
Verifythatyouareabletoconnecttotheinternet.
Check your internet connection and firewall configuration
1. ChecktomakesureyouhaveanInternetconnection.Gotohttp://www.pb.comfromyourPC.If
itdisplays,theInternetconnectionisworking.
Troubleshooting
Pitney Bowes Operator Guide January 2024 92