Chapter 15-IVR Services
Polycom, Inc. 15-21
6 Click the Conference ID tab.
The New Entry Queue IVR Service - Conference ID dialog box opens.
7 Select the voice messages:
8 Assign an audio file to each message type, as follows:
— In the Message File column, click the table entry, and then select the appropriate
audio message.
9 Click the General tab.
The New Entry Queue IVR Service - General dialog box opens.
Table 15-11 Entry Queue IVR Service Properties - Conference ID
Field/Option Description
Request Conference
ID
Prompts the participant for the conference ID.
Retry Conference ID When the participant entered an incorrect conference ID, requests
the participant to enter the ID again.
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