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Chapter 19-Collaboration Server Administration and Utilities

Polycom, Inc. 19-53

3 Install the ActiveX components on all workstations on the network that connect to

Collaboration Server systems.

The installation is done by the network administrator using a 3rd party network

software installation utility and is transparent to all other users.

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Polycom RMX 1800 Overview15
- About the Polycom RMX 1800 Administrator’s Guide15
  - Who Should Read This Guide?16
    - Prerequisites16
  - How This Guide is Organized16
- About the Polycom® RMX 1800 System17
  - Network Services Guidelines18
    - IP Networks18
- Workstation Requirements18
Conference Profiles19
- Conferencing Mode19
- AVC Conferencing - Continuous Presence (CP) Conferencing20
- Viewing Profiles26
  - Profile Toolbar26
- Modifying an Existing Profile27
- Deleting a Conference Profile27
- Defining New Profiles27
  - Defining AVC - CP Conferencing Profiles28
- CP Conferencing Additional Information49
- Exporting and Importing Conference Profiles54
Video Protocols and Resolution Configuration for CP Conferencing59
- Video Resolutions in AVC-based CP Conferencing59
- The CP Resolution Decision Matrix61
  - H.264 Base Profile and High Profile Comparison62
    - H.264 Base Profile and High Profile Comparison - Sharpness63
    - H.264 Base Profile and High Profile Comparison - Motion65
  - Default Minimum Threshold Line Rates and Resource Usage Summary67
- Resolution Configuration for CP Conferences68
- Additional Video Resolutions73
Additional Conferencing Information75
- Content Sharing75
- Video Preview95
- Auto Scan and Customized Polling in Video Layout98
  - Guidelines98
  - Enabling Auto Scan and Customized Polling99
    - Auto Scan99
    - Customized Polling99
- Media Encryption101
- Packet Loss Compensation (LPR and DBA)109
- Lecture Mode112
- Audio Algorithm Support119
  - Guidelines119
  - Monitoring Participant Audio Properties120
- Permanent Conference122
  - Guidelines122
  - Enabling a Permanent Conference122
Cascading Conferences123
- Video Layout in Cascading conferences123
- Basic Cascading125
  - Basic Cascading using IP Cascaded Link126
- Star Cascading Topology127
  - Master-Slave Cascading128
  - Monitoring Star Cascaded Conferences135
- Cascading Conferences - H.239-enabled MIH Topology136
Meeting Rooms143
- Meeting Rooms List143
  - Meeting Room Toolbar & Right-click Menu145
- Creating a New Meeting Room146
Entry Queues, Ad Hoc Conferences and SIP Factories147
- Entry Queues147
- SIP Factories153
  - Creating SIP Factories153
  - Monitoring Registration Status155
- Ad Hoc Conferencing155
Address Book157
- Viewing the Address Book158
- Adding Participants from the Address Book to Conferences160
  - Adding Individual Participants from the Address Book to Conferences160
  - Adding a Group from the Address Book to Conferences161
- Participant Groups162
  - Managing Groups in the Address Book162
- Managing the Address Book163
- Obtaining the Display Name from the Address Book177
  - Guidelines177
    - Guidelines177
  - Enabling and Disabling the Obtain Display Name from Address Book Feature177
    - Enabling and Disabling the Obtain Display Name from Address Book Feature177
- Importing and Exporting Address Books179
  - Exporting an Address Book179
  - Importing an Address Book179
Reservations181
- Guidelines181
  - Resources181
  - Reservations182
- Using the Reservation Calendar183
- Scheduling Conferences Using the Reservation Calendar188
  - Creating a New Reservation188
- Managing Reservations194
Operator Assistance & Participant Move199
- Operator Conferences199
  - Defining the Components Enabling Operator Assistance200
  - Monitoring Operator Conferences and Participants Requiring Assistance211
    - Requesting Help211
    - Participant Alerts List212
- Audible Alarms212
  - Using Audible Alarms212
- Moving Participants Between Conferences213
  - Moving Participants Options214
Conference Templates217
- Guidelines217
- Using Conference Templates218
  - Toolbar Buttons218
- Creating a New Conference Template220
  - Creating a new Conference Template from Scratch220
  - Saving an Ongoing or AVC-based CP Operator Conference as a Template223
- Starting an Ongoing Conference From a Template224
  - Starting an Operator Conference from a Template (AVC Conferencing)225
- Scheduling a Reservation From a Conference Template225
- Deleting a Conference Template227
- Exporting and Importing Conference Templates227
  - Exporting Conference Templates228
    - Exporting All Conference Templates from an MCU228
    - Exporting Selected Conference Templates230
  - Importing Conference Templates231
Conference and Participant Monitoring233
- General Monitoring234
- Conference Level Monitoring234
  - Viewing the Properties of an Ongoing CP Conference234
  - Monitoring Operator Conferences and Participants Requiring Assistance (CP Conferences)244
- Participant Level Monitoring247
Recording Conferences261
- Creating Multiple Virtual Recording Rooms on the RSS262
- Configuring the Collaboration Server to Enable Recording262
- Managing the Recording Process268
Users, Connections, and Notes273
- Users273
- Connections280
  - Viewing the Connections List280
- Notes281
  - Using Notes281
IVR Services283
- IVR Services List283
  - IVR Services Toolbar284
- Adding Languages285
  - Uploading a Message File to the Collaboration Server286
- Defining a New Conference IVR Service288
  - Defining a New Conference IVR Service288
    - Change to Chairperson300
- Entry Queue IVR Service301
- Replacing the Music File308
  - Adding a Music File308
- Creating Audio Prompts and Video Slides309
  - Recording an Audio Message309
  - Creating a Welcome Video Slide312
- Default IVR Prompts and Messages313
- Volume Control of IVR Messages, Roll Call and Music316
IP Network Services317
- IP Network Services317
- Ethernet Settings334
- IP Network Monitoring335
- NAT (Network Address Translation) Traversal339
- Deployment Architectures339
- Polycom RMX 1800 Network Port Usage342
- LAN Redundancy344
- Multiple Network Services346
The Call Detail Record (CDR) Utility355
- The CDR File355
- Viewing, Retrieving and Archiving Conference Information358
RMX Manager Application361
- Installing the RMX Manager361
- Starting the RMX Manager Application363
  - Connecting to the MCU364
  - RMX Manager Main Screen366
- Adding MCUs to the MCUs List370
- Starting a Conference372
- Monitoring Conferences375
  - Grouping the Participants by MCU375
  - Start Monitoring/Stop Monitoring376
- Modifying the MCU Properties376
- Disconnecting an MCU377
- Removing an MCU from the MCUs Pane377
- Changing the RMX Manager Language378
- Import/Export RMX Manager Configuration378
Collaboration Server Administration and Utilities381
- System and Participant Alerts381
  - System Alerts381
  - Participant Alerts383
- RMX Time384
  - Guidelines384
  - Altering the clock384
- Resource Management385
- System Information393
- SNMP (Simple Network Management Protocol)395
- Audible Alarms409
  - Using Audible Alarms409
    - Audible Alarm Permissions410
    - Stop Repeating Message410
  - Configuring the Audible Alarms410
    - User Customization410
    - Replacing the Audible Alarm File411
- Multilingual Setting413
  - Customizing the Multilingual Setting413
- Banner Display and Customization414
- Software Management417
  - Backup and Restore Guidelines417
    - Using Software Management418
- Ping Collaboration Server418
  - Guidelines418
  - Using Ping419
- Notification Settings419
- Logger Diagnostic Files421
- Information Collector422
- Auditor425
- ActiveX Bypass432
  - Installing ActiveX432
- Resetting the Collaboration Server (RMX)434
System Configuration Flags437
- Modifying System Flags437
Collaboration Server Hardware Monitoring463
- Viewing the Status of the Hardware Components463
  - Hardware Monitor Pane Tool bar464
- Viewing the Properties of RMX 1800 Hardware Components464
  - Resetting the RMX 1800 DSP cards469
  - Temperature Thresholds470
Disconnection Causes471
- IP Disconnection Causes471
Active Alarms477
CDR Fields - Unformatted File487
- The Conference Summary Record488
- Event Records489
- Disconnection Cause Values519
- MGC Manager Events that are not Supported by the Collaboration Server522
Ad Hoc Conferencing525
- Ad Hoc Conferencing525
- System Settings for Ad Hoc Conferencing526
  - Ad Hoc Settings526
Participant Properties Advanced Channel Information527
Configuring Direct Connections to the Collaboration Server531
- Management Network (Primary)531
  - Configuring the Workstation531
  - Connecting to the Management Network533
SIP RFC Support537

Polycom RMX 1800 - Page 433

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