Fault Messages
255
15 COMM CHECK Yes A message that appears
in the CT emulation
meaning the line is not
active on a twinax
interface.
Check cable connection.
15V CTL FAIL* No Controller voltage failure. Contact your authorized service
representative.
1
22 INVALID ADDR Yes Unit address not
recognized by printer.
(Twinax interface)
Ensure that printer address
matches host setting.
23.5V CTL FAIL* No 23.5 Volt Controller
failed: a voltage failure on
the controller board.
Contact your authorized service
representative.
1
31 PAPER OUT
TIMEOUT
Yes A timeout message is
sent to the host if paper is
not loaded 10 minutes
after CLEAR was
pressed to clear the
paper out fault.
Load paper and run a print test. If
the message reappears, contact
your authorized service
representative.
1
32 PAPER JAM
TIMEOUT
Yes A timeout message is
sent to the host if no
paper motion has
occurred for 10 minutes
after CLEAR was
pressed to clear the jam
fault.
Clear paper jam and reload paper.
33 PLATEN OPEN
TIMEOUT
Yes The forms thickness lever
has been open for at
least one minute.
Load paper, close the forms
thickness lever, and press CLEAR.
34 RIBBON STALL
TIMEOUT
Yes In the CT emulation with
a coax interface, the
ribbon has not moved for
10 minutes after CLEAR
was pressed to clear the
ribbon drive fault.
Reload the ribbon.
48V CIRCUIT*
See User Manual
No Either the power supply is
not generating a proper
48 Volts or the controller
board is not detecting a
48 Volt output from the
power supply board.
Contact your authorized service
representative.
1
48V PWR FAIL* No Internal power failure. Contact your authorized service
representative.
1
Table 15. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution
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